Customer Care Advisor

WW Talents; Spijkenisse; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Relocation package

Bonuses on project

Transportation support

Training and onboarding

Professional development

International environment

Job summary

WW Talents is seeking Dutch-speaking Customer Support Agents to join international teams in Athens or Thessaloniki, Greece. The role is on-site with a relocation package and opportunities for bonuses depending on the project.

Requirements include Dutch C1 level and English B2–C1 level, with strong communication skills. Responsibilities include handling inquiries via phone, email, and chat, troubleshooting issues, and maintaining CRM records.

Qualifications

• Dutch proficiency at C1 level (written and spoken).
• English proficiency at B2–C1 level, depending on project.
• Strong communication and active listening skills.
• Good problem-solving and multitasking abilities.
• Customer-focused and solution-oriented approach.
• Comfortable working with computers, CRM systems, and multiple digital tools.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional customer support.
• Troubleshoot product, service, account, payment, or technical issues.
• Assist with deliveries, repairs, replacements, refunds, and claims.
• Explain product and service information clearly to customers.
• Manage customer interactions and case information using CRM systems and internal tools.
• Escalate complex issues when necessary and follow up until resolution.
• Maintain accurate documentation and meet quality and performance targets.

Skills

Dutch proficiency

English proficiency

Communication skills

Active listening

Problem solving

Multitasking

Customer-focused

Tools

CRM software

Job description

We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, claims support, or support for business customers

Working Location: Athens or Thessaloniki, Greece
Work Model: On-site
Language: Dutch – C1/C2level
English: B2–C1, depending on the project
Salary: €1,300 gross/month (paid over 14-months)+ bonus(depending on the project)+Full relocation package (4 weekshotel accommodation+airport pick up+flight ticket+real estate agency fee)
Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position

Your Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional customer support.
• Troubleshoot product, service, account, payment, or technical issues.
• Assist with deliveries, repairs, replacements, refunds, and claims.
• Explain product and service information clearly to customers.
• Manage customer interactions and case information using CRM systems and internal tools.
• Escalate complex issues when necessary and follow up until resolution.
• Maintain accurate documentation and meet quality and performance targets.

Requirements

• Dutch proficiency at C1 level, both written and spoken.
• English proficiency at B2–C1 level, depending on the project.
• Strong communication and active listening skills.
• Good problem-solving and multitasking abilities.
• Customer-focused and solution-oriented approach.
• Comfortable working with computers, CRM systems, and multiple digital tools.

What We Offer

• €1,300–€1,500 gross monthly salary, depending on the project.
• Performance/productivity bonuses on selected projects.
• Transportation support on eligible projects.
• Comprehensive training and onboarding.
• Professional development opportunities.
• International and multicultural working environment.
• Employee well-being support on selected projects.