Crew Support Team Leader

TUI; Rijswijk; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Generous travel benefits

Health & well-being support

Flexible working arrangements

Job summary

TUI Group is seeking a Crew Support Team Leader to oversee the administrative operations of Cabin Crew across Belgium, Morocco & The Netherlands. The role emphasizes leadership, training and engagement, with a focus on improving efficiency and fostering a collaborative culture.

The successful candidate will manage communications, data sharing, and contract administration while driving continuous improvement and ensuring adherence to agreements. Hybrid work with travel is required.

Qualifications

• Demonstrated leadership with ability to foster engagement and drive change.
• Strong stakeholder management and communication capabilities.
• Analytical approach to trend analysis and KPI reporting.
• Proficient with Microsoft Office and standard aviation software.
• Fluent in English and Dutch; aviation experience is a plus.

Responsibilities

• Lead a team of specialists to improve operational efficiency and employee engagement.
• Oversee cabin crew performance with daily feedback, weekly trends, and monthly KPI reports.
• Manage cabin crew communications, data sharing, and contract administration per agreements.
• Drive continuous improvement by reviewing procedures and identifying cost-saving tech opportunities.
• Act as first contact for cabin crew queries and coordinate events fostering community.
• Operate on a hybrid basis with regular travel to connect with teams and stakeholders.

Skills

Leadership

Stakeholder management

Analytical skills

IT literacy

English and Dutch proficiency

Job description

As the world's number one integrated tourism business, TUI Group is seeking a Crew Support Team Leader to join our airline operations. Within this pivotal role, you'll lead a dedicated team of experts responsible for the administrative operations of our Cabin Crew across Belgium, Morocco & The Netherlands. Working within our Customer, Cabin and Inflight Services function, you'll collaborate with stakeholders to drive efficiency and innovation while ensuring the smooth functioning of the Crew Support Specialist & Crew Support Coordinator team.

ABOUT OUR OFFER

• Attractive remuneration, discretionary bonus schemes, generous travel benefits, and extensive health & well-being support.
• Flexible working with a dynamic environment that supports work-life balance.
• Access to the TUI Learning Hub to support your development and career ambitions.
• Opportunities to work on global projects and teams through intercultural collaboration.
• Involvement in local charity and sustainability initiatives such as the TUI Care Foundation.

ABOUT THE JOB

• Lead a team of specialists to enhance operational efficiency while promoting a positive work environment focused on training, development, and employee engagement.
• Oversee cabin crew performance through daily feedback, weekly trend analyses, and monthly KPI reports with actionable mitigation strategies.
• Manage cabin crew communications, data sharing, and contract administration in line with company and collective agreements.
• Drive continuous improvement by reviewing procedures, ensuring compliance, identifying cost-saving opportunities, and implementing innovative technologies.
• Act as first contact for cabin crew queries while coordinating events and initiatives that foster a strong sense of community.
• This role operates on a hybrid working basis in line with local working agreements. Regular travel will be required to connect with teams and stakeholders across various locations.

ABOUT YOU

• You have strong leadership qualities with the ability to promote a positive change culture focused on colleague engagement.
• You're resilient and organised, able to manage changing priorities in a fast-paced operational environment while taking pride in your work.
• You're an excellent communicator with proven stakeholder management experience and strong analytical skills.
• You understand the operational needs of cabin crew while balancing business priorities, with a strong interest in safety, commercial and operational processes.
• You're IT literate with good Microsoft Office skills and the ability to work effectively within a diverse remote team.
• You have advanced proficiency in English and Dutch, with previous cabin crew experience or an aviation background being a valuable advantage.