Crew Support Team Leader

TUI Cruises GmbH; Rijswijk; Hybrid; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Travel benefits

Health & well-being support

Flexible working

Learning Hub access

Global projects

Job summary

TUI Cruises GmbH in the Netherlands is seeking a Crew Support Team Leader to guide a dedicated cabin crew administration team across Belgium, Morocco & the Netherlands. You will lead operations, champion process improvements, and foster a collaborative work environment.

This hybrid role requires strong leadership, stakeholder management, and English and Dutch proficiency, with regular travel to connect with teams and ensure compliant, efficient crew support.

Qualifications

• This role requires strong leadership to drive a positive change culture and colleague engagement.
• Proven ability to manage changing priorities in a fast-paced aviation operations environment.
• Excellent communication and stakeholder management skills are essential.
• Understanding cabin crew operations and safety, with a focus on efficiency and quality.
• IT-literate with good Microsoft Office skills and comfortable working with diverse remote teams.

Responsibilities

• Lead a team of specialists to enhance operational efficiency and employee development.
• Oversee cabin crew performance, provide daily feedback and monthly KPI insights.
• Manage communications, data sharing, and contract administration in line with agreements.
• Drive continuous improvement by reviewing procedures and implementing innovative technologies.
• Coordinate events and initiatives to foster a sense of community among crew.
• Travel regularly to connect with teams and stakeholders across locations.

Skills

Leadership

Stakeholder management

Data analysis

Communication

Process improvement

Team engagement

Multi-location coordination

Tools

Microsoft Office

Job description

As the world's number one integrated tourism business, TUI Group is seeking a Crew Support Team Leader to join our airline operations. Within this pivotal role, you'll lead a dedicated team of experts responsible for the administrative operations of our Cabin Crew across Belgium, Morocco & The Netherlands. Working within our Customer, Cabin and Inflight Services function, you'll collaborate with stakeholders to drive efficiency and innovation while ensuring the smooth functioning of the Crew Support Specialist & Crew Support Coordinator team.

This role can be based from either Zaventem, Belgium or Rijswijk, Netherlands. All positions based in the Netherlands are offered an initial 12-month fixed-term contract and will require a successful background security check (VVGB).

The role will be published until 31st August 2026.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Team Leadership: Lead a team of specialists to enhance operational efficiency while promoting a positive work environment focused on training, development, and employee engagement.
• Performance Management: Oversee cabin crew performance through daily feedback, weekly trend analyses, and monthly KPI reports with actionable mitigation strategies.
• Communication & Data Excellence: Manage cabin crew communications, data sharing, and contract administration in line with company and collective agreements.
• Process Improvement: Drive continuous improvement by reviewing procedures, ensuring compliance, identifying cost-saving opportunities, and implementing innovative technologies.
• Support & Engagement: Act as first contact for cabin crew queries while coordinating events and initiatives that foster a strong sense of community.
• Working Arrangements: This role operates on a hybrid working basis in line with local working agreements. Regular travel will be required as part of your responsibilities to connect with teams and stakeholders across our various locations.

ABOUT YOU

• You havestrong leadership qualitieswith the ability to promote a positive change culture focused on colleague engagement.
• You're resilient and organised, able to manage changing priorities in a fast-paced operational environment while taking pride in your work.
• You're anexcellent communicatorwith proven stakeholder management experience and strong analytical skills.
• Youunderstand operational needsof cabin crew while balancing business priorities, with a strong interest in safety, commercial and operational processes.
• You'reIT literatewith good Microsoft Office skills and the ability to work effectively within a diverse remote team.
• You have advanced proficiency in English and Dutch, with previous cabin crew experience or aviation background being a valuable advantage.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.