Crew Performance Manager

easyJet holidays; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Bonus up to 20%

Staff travel benefits

Pension 7%

40 hours per week onsite

Job summary

easyJet holidays is seeking a Crew Performance Manager in Amsterdam to lead a fast-paced cabin crew performance program on site, balancing safety standards with coaching and engagement.

You will support the Senior Base Manager, fly with crews, mentor Cabin Managers, and drive operational excellence across the Amsterdam base, with travel across the network.

Qualifications

• Experience leading sizeable teams in an operational environment.
• Proven ability to coach and manage performance fairly.
• Strong knowledge of safety, compliance and ER matters.

Responsibilities

• Promote a strong safety culture and ensure incidents are reported and investigated.
• Monitor standards, conduct checks and use coaching to improve performance.
• Fly regularly with crew and provide practical feedback to drive consistency.
• Support base performance indicators and collaborate cross-base as needed.

Skills

People leadership

Coaching

Performance improvement

Stakeholder management

Excellent communication

Job description

Job Description - Crew Performance Manager - Amsterdam (17427)

Job Description

Crew Performance Manager - Amsterdam ( 17427 )

Description

Crew Performance Manager – Amsterdam

Amsterdam |1 year fixed term contract |Onsite

• Up to 20% bonus
• 7% pension
• Staff travel benefits

This is a full-time role is based in Amsterdam and will be 40 hours per week onsite. Travel across the easyJet network may be required.

You’re a people-focused operational leader who knows how to turn clear standards, practical coaching and visible leadership into stronger crew performance.

You’re comfortable working at pace, handling performance and employee relations matters, and keeping safety, customer service and operational delivery front of mind.

The opportunity

As Crew Performance Manager, you’ll support the Senior Base Manager in delivering operational excellence across our Amsterdam base. You’ll help Cabin Crew and Cabin Managers perform at their best, stay engaged and deliver the safe, efficient and friendly service our customers expect.

This is a visible role that combines office-based leadership with regular flying. You’ll maintain your Cabin Manager flying qualifications and complete a minimum of four Manager Flying Duties each month, using time with crew to coach, check standards and strengthen performance.

"This role is about being present for our crew, setting clear standards and helping people grow. We’re looking for someone who can balance safety and operational discipline with supportive, honest coaching, and who enjoys seeing people succeed."

AMS Base Team, easyJet

The team & culture

Our Cabin Services team works in a fast-paced operational environment where safety, service and people performance all matter. You’ll partner closely with the Senior Base Manager, Cabin Managers and colleagues across the business, creating a culture where high standards, feedback and recognition are part of everyday working.

What you’ll be doing

You’ll promote a strong safety culture, making sure incidents are reported and investigated promptly and that crew follow company policies, procedures and operational manuals.

You’ll monitor standards and operational performance, complete assurance checks and use coaching and performance management to help Cabin Crew and Cabin Managers improve.

You’ll fly regularly with crew, giving practical feedback while driving consistency across customer service, inflight retail, uniform standards and onboard delivery.

You’ll support key base performance indicators, recognise success to build engagement, and step into cross-base activity or wider operational requirements when needed.

Requirements of the Role

What we’re looking for

You’ll have proven experience supporting sizeable teams in an operational environment, with demonstrable success improving both people and operational performance. You’ll be confident coaching others and managing performance fairly and constructively.

You’ll be comfortable supporting ER matters, working closely with HR and applying relevant policies and procedures. Exposure to working in a unionised environment would also be a bonus.

Aviation experience and a strong understanding of safety and compliance are required. Previous flying experience to Cabin Manager level is preferable, but not essential.

You’ll communicate clearly, build strong relationships and influence a broad range of stakeholders. You’ll be comfortable leading face-to-face and remotely, competent in Word, Excel and PowerPoint, and flexible enough to travel across the easyJet network when required.

What you’ll get

• Competitive base salary + up to 20% bonus
• 25 days holiday
• Annual credit towards an easyJet holiday
• Excellent staff travel benefits
• Flexible benefits package including share schemes

Diversity isn't a checkbox — it's how we fly

Our customers and crew bring different backgrounds, perspectives and experiences to every journey. We want you to bring yours too. If you care about helping people perform at their best while keeping safety and service standards high, you’ll be welcome here.

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.