Country Manager NL/BE | Sales & Technical Support | Ecommerce & Electronics

Beetronics; Amsterdam; Hybride; EUR 53 000 - 61 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Office in Amsterdam

Professional development

International team events

Office lunch

Résumé du poste

Beetronics is an international e-commerce company and monitor/touchscreen hardware specialist hiring a digitally and technically skilled Country Manager to service Dutch-speaking customers in the Netherlands and Belgium.

You will guide customers from inquiry to invoicing, advise on the right solutions, manage quotations and orders, and support after-sales while collaborating with our team to improve processes and online content.

Qualifications

• Bachelor's degree
• 5+ years of relevant work experience
• Excellent command of Dutch and English, both spoken and written
• Experience in a customer-oriented role where technical products, product advice, or technical support play a key role
• Affinity with electronics, AV, monitors, touchscreens, or other technical hardware
• Strong digital skills and the ability to quickly master new software, CMS platforms, AI tools, and online business systems
• A proactive, independent, and solution-oriented way of working
• Experience within a B2B environment is a plus

Responsabilités

• Handle full inbound requests from Dutch-speaking B2B clients in the Netherlands and Belgium
• Answer questions by phone and email and advise on professional monitors or touchscreens
• Prepare quotations, determine prices, process orders, and handle invoicing
• Maintain relationships with returning customers and key accounts
• Provide technical support through to delivery and after-sales
• Manage product information and content on Dutch-language webshops and marketing channels
• Collaborate with colleagues to improve processes, tools, and customer experience
• Take on projects aligned with knowledge and interests (case studies, FAQs, manuals, SEO/SEA, internal processes)

Connaissances

Communication skills

Digital proficiency

Technical product understanding

Dutch language

English language

Independent/work organisation

B2B experience

Formation

Bachelor's degree

Outils

CMS platforms

AI tools

Online business systems

Description du poste

We are looking for a digitally and technically skilled Country Manager (or account executive) who will be responsible for our Dutch-speaking customers and our e-commerce activities in the Netherlands and Belgium. You will guide customers throughout the entire process: from the initial inquiry and product advice to quotations, pricing, order processing, and invoicing, and from technical support to after-sales.

Customer contact is entirely inbound and takes place primarily via telephone and email. This is not a traditional sales position. The emphasis is on thoroughly understanding the customer's request, advising on the right solution, and carefully handling everything arising from it.

You work directly with B2B clients from diverse sectors, ranging from SMEs to multinationals and Fortune 500 companies. Many of our clients possess significant technical knowledge within their own field and expect an expert discussion partner who understands their application, asks the right questions, can fathom technical requirements, and translate these into clear and practical advice.

You don't have to be an engineer. What is more important is that you communicate effectively, learn quickly, are comfortable with technology, and find it interesting to figure out how something works or what the best solution is in a specific situation.

Your responsibilities are not limited to daily customer contact. Beetronics is a fast-growing international e-commerce organization with a flat structure and short lines of communication. Within your own market, you will have a great deal of independence, along with the opportunity to take on projects and initiatives within the organization that align with your knowledge and interests.

WHAT ARE YOU GOING TO DO?

• You are responsible for the full handling of incoming requests from our Dutch-speaking B2B clients in the Netherlands and Belgium.
• You answer customer questions via phone and email and advise customers on the right professional monitor or touchscreen for their application and technical requirements.
• You prepare quotations, determine prices, process orders, and handle invoicing.
• You maintain relationships with returning customers and key accounts.
• You provide technical support and remain responsible for customer inquiries through to delivery and after-sales.
• You manage and improve product information and content on our Dutch-language webshops and marketing channels.
• You collaborate with colleagues within the organization to improve processes, tools, and the overall customer experience.
• You will be given the freedom to take on projects and initiatives alongside your regular responsibilities that align with your knowledge and interests. Examples include developing case studies, FAQs, and manuals, improving SEO and SEA content, and optimizing internal processes and tools.

YOUR PROFILE

We are looking for someone with strong communication skills, a high level of digital proficiency, and the ability to quickly understand technical products and applications. You communicate professionally and persuasively, both by phone and in writing, and can easily adapt to different types of customers and levels of technical knowledge.

You learn quickly and know how to find your way independently. When faced with an unfamiliar subject, you conduct your own research, make use of available information and tools, and work purposefully towards an answer or solution. You are accustomed to making independent decisions and organizing your own work, and know when it is necessary to involve others.

• At least a bachelor's degree
• At least 5 years of relevant work experience
• Excellent command of Dutch and English, both spoken and written
• Experience in a customer-oriented role where technical products, product advice, or technical support play a key role.
• Affinity with electronics, AV, monitors, touchscreens, or other technical hardware
• Strong digital skills and the ability to quickly master new software, CMS platforms, AI tools, and online business systems
• A proactive, independent, and solution-oriented way of working
• Experience within a B2B environment is a plus.

WHY WORK AT BEETRONICS?

• A versatile role with direct responsibility for your own clients and market.
• A lot of independence and room to take up your own projects and ideas
• Work directly with professional clients from diverse sectors, without cold calling or outbound sales.
• Hybrid working, with at least two days a week from our office in Amsterdam
• A gross monthly salary of €4,750 to €5,500
• International team events where colleagues from different markets come together
• Working within a fast-growing international organization with a modern, highly digital way of working and short lines of communication.
• Opportunities for professional and personal development through training and education
• The best office lunch you will find

ABOUT BEETRONICS

Beetronics is an international e-commerce organization and manufacturer of high-quality display solutions for specialized sectors and professional applications. We design, manufacture, and supply professional monitors and touchscreens that are integrated into the solutions of SMEs, multinationals, and Fortune 500 companies worldwide.

Beetronics serves customers through local webshops and regional offices. Our display solutions are now used in more than 100 countries across diverse sectors, including industrial automation, warehousing and distribution, marine, retail, hospitality and foodservice, automotive, railways, AV and broadcasting, and healthcare.