Counter & Customer Service

Abed Tahan; Limburg; On-site; EUR 24,000 - 32,000; Full time

Job summary

Abed Tahan is seeking a Counter Officer & Customer Service representative to greet customers, handle transactions, and provide efficient service. The role emphasizes accuracy in cash handling and documenting transactions while coordinating with branches and departments to meet customer needs.

You will follow up on orders, deliveries, returns and service requests, maintain records, and assist colleagues as needed in a fast-paced retail environment. Flexibility in hours is required.

Qualifications

• High school diploma or equivalent.
• Experience in cashiering, customer service, or retail operations.
• Strong communication and interpersonal skills.
• Good numerical and organizational skills with high attention to detail.
• Good computer and system skills.
• Attention to detail and ability to multitask.
• Must be able to work flexible hours.
• Ability to work in a fast paced environment.

Responsibilities

• Greet customers and provide professional, efficient service.
• Ensure accurate cash reconciliation and daily transaction record.
• Handle customer requests and complaints and follow up on their resolution.
• Coordinate with branches, warehouse, accounting, logistics and service teams.
• Follow up on customer orders, deliveries, returns and service requests.
• Maintain accurate customer and transaction records.
• Accept and process customer payments, ensuring prices and quantities are accurate and receipts are issued for every transaction.
• Process refunds, exchanges, and returned goods in accordance with company procedures.
• Handle credit facilities and related customer transactions while ensuring proper documentation and compliance with company policies.
• Follow up on customer deliveries, ensuring goods are delivered according to the agreed schedule and address.
• Follow up on clients service status.
• Monitor monthly requirements for branch supplies and place orders as needed.
• Support colleagues across branches or departments whenever required.
• Perform other duties as assigned by the branch manager.

Skills

Cashier experience

Customer service

Retail operations

Strong communication

Attention to detail

Multitasking

Education

High school diploma

Tools

POS system

Inventory/stock system

Basic computer skills

Job description

About the job Counter Officer & Customer Service

Position: Counter Officer & Customer Service

Job Summary:

We are currently seeking a highly motivated and customer-oriented individual to join our team as a Counter & Customer Service representative. The ideal candidate will be responsible for handling all cash transactions, providing excellent customer service, and assisting with various tasks in the store.

Duties & Responsibilities:

• Greet customers and provide professional, efficient service
• Ensure accurate cash reconciliation and daily transaction record
• Handle customer requests and complaints and follow up on their resolution
• Coordinate with branches, warehouse, accounting, logistics and service teams.
• Follow up on customer orders, deliveries, returns and service requests
• Maintain accurate customer and transaction records
• Accept and process customer payments, ensuring prices and quantities are accurate and receipts are issued for every transaction.
• Process refunds, exchanges, and returned goods in accordance with company procedures
• Handle credit facilities and related customer transactions while ensuring proper documentation and compliance with company policies
• Follow up on customer deliveries, ensuring goods are delivered according to the agreed schedule and address
• Follow up on clients service status
• Monitor monthly requirements for branch supplies and place orders as needed
• Support colleagues across branches or departments whenever required
• Perform other duties as assigned by the branch manager

Qualifications:

• High school diploma or equivalent
• Previous experience in cashiering, customer service, or retail operations
• Strong communication and interpersonal skills
• good numerical and organizational skills wit high attention to detail
• Good computer and system skills
• Attention to detail and ability to multitask
• Must be able to work flexible hours
• Ability to work in a fast paced environment