Contractmanager

Scarabee Aviation Group; Hoofddorp; On-site; EUR 50,000 - 61,000; Full time

Benefits offered by this job

Laptop and phone

Pension scheme

Travel expense reimbursement

Friday afternoon drinks

Annual summer BBQ

Vitality program

Lease a Bike

Job summary

Scarabee Aviation Group is seeking a commercially strong contract manager with a technical background to join our international aviation security service team. You will drive growth of service contracts while ensuring high-quality execution across US airports.

The role combines sales and contract management, requires a 5+ years track record, SLAs/KPIs knowledge, and willingness to travel frequently to the USA.

Qualifications

• Bachelor’s or Master’s degree in a technical or business-related field.
• 5+ years in service contract management and/or service sales.
• Experience in a technical environment such as security, aviation, or industry.
• Strong commercial drive with consultative selling experience.
• Excellent communication and stakeholder management.
• Willingness to travel internationally, mainly to the USA.

Responsibilities

• Actively selling service contracts (maintenance, SLAs, upgrades, lifecycle services).
• Identifying commercial opportunities with existing and new customers.
• Preparing quotations, pricing strategies, and conducting contract negotiations.
• Managing and optimizing ongoing service contracts (SLAs, KPIs, costs, margins).
• Serving as the point of contact for customers throughout the contract duration.
• Collaborate closely with sales, engineering, and service teams.
• Manage and monitor local partners and subcontractors.
• Improve service processes and customer satisfaction.

Skills

Commercial drive

Contract management

Sales experience

Stakeholder management

SLAs & KPIs

Communication skills

Problem solving

Travel willingness

Education

Bachelor’s or Master’s degree in a technical or business-related field

Job description

Are you a commercially strong contract manager with a technical background? Do you want to work in an international environment and contribute to high-quality service solutions within aviation security? Then this role is for you. For our service activities at airports in the United States (including Portland, Houston, San Francisco, Denver, Washington, and Dallas), we are looking for a Contract Manager Services who is responsible for both commercial growth and the execution of service contracts.

What will you do as a Contractmanager?

In this role, you combine sales and contract management. You are responsible for expanding service contracts and ensuring excellent execution. Your key tasks in this role are:

• Actively selling service contracts (such as maintenance, SLAs, upgrades, and lifecycle services);
• Identifying commercial opportunities with existing and new customers;
• Preparing quotations, pricing strategies, and conducting contract negotiations;
• Managing and optimizing ongoing service contracts (SLAs, KPIs, costs, and margins);
• Serving as the point of contact for customers throughout the contract duration;
• Collaborate closely with sales, engineering, and service teams;
• Manage and monitor local partners and subcontractors;
• Improve service processes and customer satisfaction.

What do you bring?

• A Bachelor’s or Master’s degree in a technical or business-related field;
• At least 5 years of experience in service contract management and/or service sales;
• Experience in a technical environment (e.g., security, aviation, or industry);
• Strong commercial drive and experience with consultative selling;
• Knowledge of SLAs, KPIs, and service processes; Good communication skills and stakeholder management;
• A proactive, independent, and solution-oriented attitude;
• You have no problem with working irregular hours, as you have daily contact with colleagues and customers in the USA;
• You are willing to travel internationally, primarily to the USA.

What do we offer?

• A full-time salary between €4,500 and €5,500 gross per month;
• 25 vacation days per year;
• Opportunities for personal development and growth through training, education, and coaching;
• A company laptop and phone (also for private use);
• A good pension scheme and travel expense reimbursement;
• A great atmosphere with 150 other colleagues during Friday afternoon drinks, the annual summer BBQ, and other fun company events;
• A vitality program including a sports allowance, a monthly chair massage at the office, and a bicycle via Lease a Bike.