Continuous Improvement & Operations Manager - Rotterdam

Picnic; Ridderkerk; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Vacation days

Car lease

Healthy meals

Pension plan

Laptop & smartphone

Scale-up culture

International environment

Training programs

Fulfilment centres

Job summary

Picnic is seeking a Continuous Improvement & Operations Manager to own day-to-day performance across multiple shifts in our Dutch fulfilment network. You will establish stable, high‑performance processes, drive improvements with data and clear KPIs, and turn insights into on‑floor actions that boost safety, quality and productivity.

You lead teams across shifts, manage incidents and planning escalations, and partner with Lean initiatives to remove friction.

Qualifications

• Master’s degree in a relevant field.
• 3+ years Supply Chain experience.
• Experience with high-volume, high-SKU fulfillment.
• Strong analytical skills and data analysis proficiency.
• Familiarity with Lean and continuous improvement initiatives.
• Fluent in English; Dutch preferred.
• Hands-on leadership across multiple shifts.

Responsibilities

• Lead daily operations and improve processes.
• Own area performance (inbound or outbound) and KPIs.
• Lead multiple shifts and teams.
• Handle incidents and planning escalations.
• Drive continuous improvement initiatives.

Skills

Lean

Data analysis

Leadership

Supply chain

Process improvement

Operations management

Education

Master's degree

Job description

Continuous Improvement & Operations Manager - Rotterdam

As an Continuous Improvement & Operations Managerat Picnic, you establish stable, high-performance processes and continuously improve them using data and clear KPIs. You own the day-to-day performance of your area, lead multiple shifts and teams, and translate analysis into concrete actions that improve safety, quality, and productivity. Through hands‑on leadership and strong process discipline, you turn insights into consistent execution on the floor.

Tricks of the trade

Lead daily operations: Supervise 1 shift on the floor each week, and use insight to drive process improvements and operational excellence

Area ownership: Own day-to-day and weekly performance of your area (inbound or outbound), delivering on safety, quality, productivity, and delivery KPIs.

Hands‑on Leadership: Lead teams across multiple shifts, driving engagement, retention, and strong captain leadership on the floor.

Incident & Planning Management: Handle major incidents, set productivity inputs, and manage planning escalations when needed.

Continuous Improvement: Lead improvement initiatives and support Lean activities that remove friction from daily operations.

Performance Management: Drive shift‑level results on delivery capacity, UPH, cost, completeness, timeliness, and perfect deliveries.

What you bring

Master’s degree in relevant field

3+ years Supply Chain experience

Comfortable managing high-volume, high‑SKU workflows

Strong analytical skills, with a high level of competence in data analysis tools

Familiarity with Lean and continuous improvement initiatives

Fluent in English, Dutch is preferred

Hands‑on experience in automated/semi‑automated/manual fulfilment

Lean/continuous improvement experience

Proven ability to lead teams

Location Flexible: We have sites throughout the Netherlands in the following locations; Utrecht, Eindhoven, Rotterdam, Heerenveen, Zwolle, Nijmegen, and Geldermalsen. During your application we will consider together which site makes most sense for you to begin your journey at Picnic. We are a fast‑paced, growing company and due to this we require location flexibility from our Operations team.

Picnic perks

• 25 vacation days per year to recharge your batteries
• The option to lease a car
• You’ll get freshly prepared, healthy breakfast, lunches (and dinner at the FC) as well as delicious snacks and drinks available at all Picnic locations
• A flexible company pension plan called “Doenpensioen” at a.s.r.
• Picnic laptop and smartphone
• An awesome scale‑up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!
• The chance to work in an international environment with motivated team members & legendary company events
• Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party
• We have Fulfilment Centres across The Netherlands in the following locations: Utrecht, Ridderkerk, Berkel en Rodenrijs, Dordrecht, Eindhoven, Zwolle, Heerenveen, Geldermalsen.

A bit about us

When you join Picnic, you’re joining the shopping revolution, delivering groceries to millions of people across Europe, and we’re growing fast. Think super fresh products and personal service but in a modern, sustainable way. The people in Supply Chain make it all work - from designing strategies and implementing improvements to ensuring smooth and safe daily operations. 18000 colleagues, hundreds of thousands of daily orders, and millions of loyal Picnic fans, ready to join the ride?

Recruitment Process

1. CV screening
2. Online test
3. Phone screening
4. Interviews
5. Assessment day
6. Closing interview
7. Offer

Commitment to equal opportunities

Picnic is an equal opportunity employer—this means that all decisions regarding applications will be based on qualifications and merit. Applicants will be regarded independently of age, gender identity or expression, sexual orientation, ethnicity, skin color, civil status, religious beliefs, physical or mental disability, or any other factors protected by law.

At Picnic, we celebrate and value our differences and are committed to building a safe and inclusive working environment where everyone can be themselves.

Our Mentality

At Picnic, we build from scratch with an owner’s mindset. Picnic is looking for highly motivated, reliable candidates who like and take ownership and accountability for their actions. We dive into the unknown, taking end‑to‑end responsibility for every outcome, going the extra mile to tackle complex challenges. We turn insights into action, working as a team to get things done. We move fast, never compromising on quality or long‑term impact. With grit and commitment we build what has never been built before!