Continuous Improvement & Operations Manager - Rotterdam

Picnic; Zwolle; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Vacation days

Car lease option

Healthy meals and snacks at locations

Pension plan (Doenpensioen)

Laptop and smartphone provided

Scale-up atmosphere with autonomy

International team and events

Job summary

Picnic is seeking an experienced Continuous Improvement & Operations Manager to oversee day-to-day performance across multiple shifts in the Netherlands. You will own KPIs for safety, quality and productivity while actively leading teams on the floor and translating data-driven insights into concrete actions.

With a Master’s degree and 3+ years in supply chain, you will drive Lean initiatives, manage incidents and planning escalations, and continuously improve processes to achieve reliable,

Qualifications

• Master’s degree in relevant field.
• 3+ years Supply Chain experience.
• Strong analytical skills with data tools.
• Lean and continuous improvement familiarity.
• Fluent in English; Dutch preferred.
• Hands-on fulfilment experience.
• Proven ability to lead teams.

Responsibilities

• Lead daily operations and drive process improvements.
• Own day-to-day and weekly performance of your area.
• Direct multiple shifts and teams with on-floor leadership.
• Handle incidents, plan, and escalate when needed.
• Drive improvements and Lean initiatives to remove friction.
• Manage performance metrics: safety, quality, productivity, delivery.

Skills

Supply chain experience

Data analysis

Lean / continuous improvement

People leadership

English fluent

Dutch preferred

Education

Master's degree

Tools

Data analysis tools

Job description

As an Continuous Improvement & Operations Manager at Picnic in Rotterdam, you establish stable, high-performance processes and continuously improve them using data and clear KPIs. You own the day-to-day performance of your area, lead multiple shifts and teams, and translate analysis into concrete actions that improve safety, quality, and productivity. Through hands-on leadership and strong process discipline, you turn insights into consistent execution on the floor.

Tricks of the trade

• Lead daily operations: Supervise 1 shift on the floor each week, and use insight to drive process improvements and operational excellence
• Area ownership: Own day-to-day and weekly performance of your area (inbound or outbound), delivering on safety, quality, productivity, and delivery KPIs.
• Hands-on Leadership: Lead teams across multiple shifts, driving engagement, retention, and strong captain leadership on the floor.
• Incident & Planning Management: Handle major incidents, set productivity inputs, and manage planning escalations when needed.
• Continuous Improvement: Lead improvement initiatives and support Lean activities that remove friction from daily operations.
• Performance Management: Drive shift-level results on delivery capacity, UPH, cost, completeness, timeliness, and perfect deliveries.

What you bring

• Master’s degree in relevant field
• 3+ years Supply Chain experience
• Comfortable managing high-volume, high-SKU workflows
• Strong analytical skills, with a high level of competence in data analysis tools
• Familiarity with Lean and continuous improvement initiatives
• Fluent in English, Dutch is preferred
• Hands-on experience in automated/semi-automated/manual fulfilment
• Proven ability to lead teams

Location Flexible: We have sites throughout the Netherlands in the following locations; Utrecht, Eindhoven, Rotterdam, Heerenveen, Zwolle, Nijmegen, and Geldermalsen. During your application we will consider together which site makes most sense for you to begin your journey at Picnic. We are a fast-paced, growing company and due to this we require location flexibility from our Operations team.

Picnic perks

You'll receive a competitive compensation package, including:

• 25 vacation days per year to recharge your batteries
• The option to lease a car
• You’ll get freshly prepared, healthy breakfast, lunches (and dinner at the FC) as well as delicious snacks and drinks available at all Picnic locations
• A flexible company pension plan called "Doenpensioen" at a.s.r.
• Picnic laptop and smartphone
• An awesome scale-up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!
• The chance to work in an international environment with motivated team members & legendary company events
• Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party

We have Fulfilment Centres across The Netherlands in the following locations: Utrecht, Ridderkerk, Berkel en Rodenrijs, Dordrecht, Eindhoven, Zwolle, Heerenveen, Geldermalsen.