Continuous Improvement & Operations Manager - Rotterdam

Picnic; Heerenveen; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

25 vacation days per year

Car lease option

Healthy meals and snacks at locations

Doenpensioen pension plan with ASR

Laptop and smartphone provided

Scale-up atmosphere with impact-driven

International environment and team

Job summary

Picnic is seeking a Continuous Improvement & Operations Manager to lead day-to-day performance across multiple shifts, driving safety, quality, and productivity while translating insights into concrete on-floor actions.

You will own process discipline, manage incidents and planning, and collaborate with cross-functional teams to sustain high-volume fulfillment across Dutch sites, including Heerenveen and Rotterdam.

Qualifications

• Master’s degree in relevant field.
• 3+ years Supply Chain experience.
• Experience handling high-volume, high-SKU workflows.
• Strong analytical skills with data analysis tools.
• Familiarity with Lean and continuous improvement initiatives.
• Fluent in English; Dutch preferred.
• Hands-on experience in automated/semi-automated/manual fulfilment.
• Proven ability to lead teams.

Responsibilities

• Lead daily operations across shifts and drive process improvements.
• Own day-to-day and weekly performance of your area, delivering safety, quality, productivity and delivery KPIs.
• Lead teams across multiple shifts to drive engagement and onboarding on the floor.
• Handle major incidents, set productivity inputs, and manage planning escalations.
• Lead improvement initiatives and support Lean activities to remove friction.
• Drive shift-level results on delivery capacity, UPH, cost, completeness and timeliness.

Skills

Supply chain

Analytical skills

Lean / continuous improvement

Leadership

English fluency

Education

Master’s degree

Tools

Data analysis tools

Job description

As an Continuous Improvement & Operations Manager at Picnic in Rotterdam, you establish stable, high-performance processes and continuously improve them using data and clear KPIs. You own the day-to-day performance of your area, lead multiple shifts and teams, and translate analysis into concrete actions that improve safety, quality, and productivity. Through hands-on leadership and strong process discipline, you turn insights into consistent execution on the floor.

Tricks of the trade

• Lead daily operations: Supervise 1 shift on the floor each week, and use insight to drive process improvements and operational excellence
• Area ownership: Own day-to-day and weekly performance of your area (inbound or outbound), delivering on safety, quality, productivity, and delivery KPIs.
• Hands-on Leadership: Lead teams across multiple shifts, driving engagement, retention, and strong captain leadership on the floor.
• Incident & Planning Management: Handle major incidents, set productivity inputs, and manage planning escalations when needed.
• Continuous Improvement: Lead improvement initiatives and support Lean activities that remove friction from daily operations.
• Performance Management: Drive shift-level results on delivery capacity, UPH, cost, completeness, timeliness, and perfect deliveries.

What you bring

• Master’s degree in relevant field
• 3+ years Supply Chain experience
• Comfortable managing high-volume, high-SKU workflows
• Strong analytical skills, with a high level of competence in data analysis tools
• Familiarity with Lean and continuous improvement initiatives
• Fluent in English, Dutch is preferred
• Hands-on experience in automated/semi-automated/manual fulfilment
• Proven ability to lead teams

Location Flexible: We have sites throughout the Netherlands in the following locations; Utrecht, Eindhoven, Rotterdam, Heerenveen, Zwolle, Nijmegen, and Geldermalsen. During your application we will consider together which site makes most sense for you to begin your journey at Picnic. We are a fast-paced, growing company and due to this we require location flexibility from our Operations team.

Picnic perks

You'll receive a competitive compensation package, including:

• 25 vacation days per year to recharge your batteries
• The option to lease a car
• You’ll get freshly prepared, healthy breakfast, lunches (and dinner at the FC) as well as delicious snacks and drinks available at all Picnic locations
• A flexible company pension plan called "Doenpensioen" at a.s.r.
• Picnic laptop and smartphone
• An awesome scale-up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!
• The chance to work in an international environment with motivated team members & legendary company events
• Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party

We have Fulfilment Centres across The Netherlands in the following locations: Utrecht, Ridderkerk, Berkel en Rodenrijs, Dordrecht, Eindhoven, Zwolle, Heerenveen, Geldermalsen.