Compliance and Quality Officer

Oxfam Novib; Den Haag; Sur place; EUR 37 000 - 55 000; Plein temps

Résumé du poste

Oxfam Novib is seeking a Compliance and Quality Officer to ensure policies and procedures are implemented per the project cycle. You will support users, provide training, and drive continuous improvements across policies and processes related to projects and grants.

The role contributes to risk management and quality across externally funded work, with a focus on governance and compliance within a dynamic, multinational team in The Hague.

Qualifications

• Excellent interpersonal and communication skills.
• Strong critical thinking and analytical abilities.
• Proactive, problem solving and results-oriented mindset.
• Experience in donor compliance activities is preferred.
• Fluent in English; knowledge of Dutch is a plus.
• Valid permit to reside and work in the Netherlands.

Responsabilités

• Review internal control processes related to the Project Cycle (YOSAS, OPAs).
• Review Grant Forms and Grant Management System topics.
• Contribute to Approval and Transfers audit activities as part of the annual accounts process.
• Provide helpdesk support to users via the [e-mail] email.
• Offer training and support to users on related processes and procedures.
• Identify and implement continuous improvements in policies and processes.
• Lead small internal projects for improvements within the team.
• Contribute to internal projects as requested.

Connaissances

Interpersonal skills

Critical thinking

Analytical mindset

Big picture thinking

Creativity

Problem solving

Multicultural teamwork

Diversity & inclusivity

Formation

Bachelor/Master's degree in business administration, international relations, humanitarian or related field

Description du poste

Do you want to fight for equality? Tackling inequality at its roots, together with colleagues, our partner organizations and activists in more than 90 countries? To change the systems behind it, once and for all!

Oxfam Novib stands behind the people who stand up for equality. Together, we fight for a world where everyone has equal opportunities, regardless of gender, ethnicity or skin color. A world where everyone feels safe; where income gaps are shrinking instead of growing, where climate change is tackled in a firmer and more honest way.

Equality is the common thread throughout our activities and projects, but also internally. We are aware that our team of colleagues can be even more diverse and that having a diverse team is the only way to see the world from a broad perspective. To obtain a multi-voiced team, we are therefore calling in particular on women, members of the BIPOC and LGBTQIA+ communities, or people with disabilities to apply for this job.

Description of the Department

The Finance and Operations Department has the core responsibility to deliver enabling operational services that help the organization achieve its impact goals and ensure that it fulfils its external regulatory requirements. The department consists of four functional units (ICT and Facilities; Integrity; HR, People and Culture; Corporate Finance, Quality and Control), one expertise unit (Project and Donor Compliance) and an Executing Affiliate (EA) unit (EA Global Business Support) where business support to our EA country offices are clustered.

Purpose of the Unit

As an expertise unit, the Compliance and Risk Support Unit covers the scope of governance, corporate, externally funded projects and country operations risk management and plays a critical role in the functioning of Oxfam Novib as an organization. CORE provides Oxfam Novib with project control, compliance oversight and an overall support function to Oxfam Novib’s externally funded project portfolio. In addition, the Unit is responsible for Oxfam Novib organizational integrated risk management framework (including risk register) as well as organization quality management system. The Unit hosts the independent Internal Audit function that provides top management in the Hague and Countries of operations audit, controls and improvement on essential operational issues for the functioning of the organization. The Unit covers 80% of the second line of defense of Oxfam Novib and the third line of defense (Internal Audit).

Ultimately, the unit works on a risk-based approach to ensure that financial, reputational and operational risks are anticipated, mitigated or managed through appropriate processes and oversight mechanisms in place, adequate expertise and proactive risk identification.

The CORE unit plays a strategic role in advising the Board of Supervisors and the Board of Directors on risks as well as top management of country offices. The unit equally provides reassurances to management that Oxfam Novib is in control of its externally funded projects (+200 projects currently ongoing with a total amount of approx. 600 M EUR) and operations and that related risks are managed.

Job description

The purpose of the Compliance and Quality Officer is to ensure that policies, processes and procedures are implemented as per the Oxfam Novib Project Cycle. The position ensures that the users are supported in the implementation of those. Ultimately, the position contributes to the quality of the operationalization of the different policies, processes and procedures. The position ensures quality control and oversight in the different processes they are involved in and at the same time provides support, advice and training to the users. Finally, the position contributes to continuous improvements in respect to policies, procedures and processes related to projects and grants.

Some of the key responsibilities:

• Is responsible for the review of internal control processes related to the Project Cycle (YOSAS, OPAs).
• Is responsible for Grant Forms reviews and Grant Management System related topics.
• Contributes to the Approval and Transfers audit activities as part of the annual account process.
• Provides helpdesk support to users, including the management of the [e-mail] (mailto:[e-mail]) email address if required.
• Provides support or training to the users on related processes and procedures.
• Identifies and implement continuous improvements on policies, procedures and processes as well as ways of working in the related field of expertise.
• Led small scale internal projects for continuous improvements within the team.
• Can be requested to contribute to internal projects when requested.

At Oxfam, we believe that every aspect of our work can lead to a positive outcome. If you have the same opinion, together with the ability to meet the challenges involved, this role offers scope for immense personal fulfilment as well as outstanding opportunities to develop your career.

Who are we looking for?

You have a background in the required field of work or equivalent. Furthermore, you love compliance, processes and procedures and are keen to learn for yourself while embracing continuous improvement. Excellent interpersonal, critical thinking skills and view of the big picture are essential to you. As well as having a strong attention to detail, an analytical acumen, intellectual curiosity, creativity and a proven work ethic. You have a “can do’’ mentality and are able to handle requests from multiple sources, work on different projects and work effectively individually as well as across teams and in a multi-cultural environment, with a focus on promoting diversity and inclusivity. With a strong commitment to Oxfam’s values, you approach work with energy and a positive, constructive attitude.

Furthermore, you have:

• Bachelor or HBO / Masters’s degree level of Education in business administration, international relations, humanitarian or related field of expertise or equivalent.
• 2 + years in donor compliance related activities.
• Excellent communication and interpersonal skills, full professional mastery English.
• Excellent stakeholder and relationship management.
• A proactive, problem solving and results-oriented mindset accompanied by process thinking and analytics.
• High level organizational and time-management skills.
• High level of adaptation and flexibility and appreciation for multi-tasking.
• The position requires close teamwork and flexibility. Easiness to step in for and with colleagues depending on the needs.
• You have a valid permit to reside and work in the Netherlands.

Working at Oxfam Novib

• All our work is guided by our core values: Empowerment, Accountability, Inclusiveness, Courage, Solidarity and Equality.
• At Oxfam Novib, we work according to the Feminist Principles - Oxfam Policy & Practice (https://policy-practice.oxfam.org/resources/feminist-principles-621064/) .
• Oxfam Novib is committed to offer you a motivating work environment at our offices in The Hague. We offer a one-year contract from start (including a 1-month trial period), with the possibility to extend.
• Oxfam Novib offers an attractive and honest benefits package, including a year-end allowance and yearly pay increase from the Collective Labor Agreement. Moreover, we offer complementary options to choose from. The salary range for this position is set in scale 8 with a salary range between € 3325 and € 4934 gross based on 36 hours a week. This position is open for 36 hours per week.
• Oxfam Novib is based on the power of difference. That is why we aim to attract a diverse mix of talented people who share our standards, values and principles, and who are committed to prevent and eliminate any type of misconduct.
• We have an active policy against sexual harassment, exploitation and abuse, any form of abuse of power or lack of integrity and financial misconduct. This subject will be covered in our application and selection process.