Community Safety Program Lead (all genders) in Amsterdam

Dott; Amsterdam; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Home office bonus

Learning & development budget

Rides program (e-scooters & e-bikes)

Mental health support program

Sabbatical program

Flexible hours

Remote working option

Diversity & inclusion programs

Public holiday swap

Volunteer day off

Job summary

Dott is seeking a Trust & Safety Lead to oversee a small in-house team focused on protecting riders, partners, and the business. You will balance day-to-day operations with a long-term safety vision, collaborating with Legal, Ops, Data, and Tech to strengthen processes and tooling.

You will be the primary escalation point for urgent cases, manage insurance and DSAR workflows, and drive metrics and SLAs to reduce risk and protect our users across Europe and the Middle East.

Qualifications

• Experience leading a trust & safety, incident management, claims, compliance, or operations team in a fast-paced, high-volume environment.

Responsibilities

• Lead, coach, and develop the Trust & Safety team, setting priorities and growth paths.
• Serve as the first escalation point for urgent and high-impact cases with sensitivity and speed.
• Build and own operational metrics, processes, and workflows to drive continuous improvement.
• Oversee insurance and claims management with brokers and partners, processing claims and reducing liability.
• Ensure GDPR compliance and timely handling of DSARs within legal deadlines.
• Collaborate with Legal, Ops, Public Policy, Data, and Tech to improve tooling and automation.
• Represent Trust & Safety risk to leadership and stakeholders.

Skills

Team leadership

Incident management

GDPR compliance

Stakeholder management

Process improvement

Jira

CRM/ticketing systems

DSARs

Data protection

English fluency

Tools

Jira

CRM/DIXA

Claim platforms

Job description

THIS IS US Dott is the European champion of shared micromobility, powering over 500 million rides across 400 cities and 17 countries across Europe and the Middle East. We operate 200,000 shared vehicles with a bold mission: Moving us closer, cutting urban pollution, and providing a smarter alternative to cars. Our team is driven by our core values to

THIS IS US Dott is the European champion of shared micromobility, powering over 500 million rides across 400 cities and 17 countries across Europe and the Middle East. We operate 200,000 shared vehicles with a bold mission: Moving us closer, cutting urban pollution, and providing a smarter alternative to cars. Our team is driven by our core values to Act as One, Do it Right, and Lead the Way as we redefine how 12 million users navigate their everyday world. Ready to shape the future of urban transport? Explore all our open roles at www.ridedott.com.

THE ROLE AND YOUR IMPACT AT DOTT

Full-time, hybrid (3 days/week in the office).

As our Trust & Safety Lead, you'll own the team that sits at the heart of how Dott protects its riders, third parties, and the business. Millions of rides mean real‑world safety incidents, insurance claims, police requests, and data‑protection obligations and your team is the one that handles them with care, speed, and accountability. You'll lead a small, high‑impact in‑house team and act as the first escalation point for the most urgent and sensitive cases, while building the processes and metrics that let Trust & Safety become the competitive advantage for Dott.

This is a hands‑on leadership role. You'll balance day‑to‑day operations while driving the Trust and Safety vision for Dott. of maturing the function:You will work closely with Ops, Data, and Tech, and strengthen how Trust & Safety works alongside Legal, Public Policy, and our Global Insurance Lead.

In This Role, You Will

• Lead, coach, and develop the Trust & Safety team setting priorities and supporting their growth.
• Act as the first escalation point for Trust & Safety matters, ensuring urgent and high‑impact cases are assessed and resolved promptly and sensitively.
• Build and own operational metrics, processes, and workflows, driving continuous improvement
• Oversee insurance and claims management with our broker and partners, registering and processing claims, escalating high‑risk cases, and helping reduce Dott's liability exposure and legal costs.
• Ensure GDPR compliance, including timely handling of Data Subject Access Requests (DSARs) within legal deadlines
• Partner closely with Legal, Ops, Public Policy, the Global Insurance Lead, Data, and Tech to improve tooling, automation, and cross‑functional response to safety and compliance risk.
• Serve as the first point of contact for internal stakeholders on accident and insurance reporting, and represent Trust & Safety risk clearly to leadership.

You’ll Fit Great With These Skills And Qualifications

• Experience leading a trust & safety, incident management, claims, compliance, or operations team, ideally in a fast‑paced, high‑volume environment.
• Sound judgement under pressure and genuine care when handling sensitive, high‑impact cases, including serious accidents and fatalities.
• Strong grasp of GDPR and data‑protection obligations (DSARs, lawful data sharing with authorities); comfort working within legal timelines.
• Familiarity with insurance claims processes and working with brokers, insurers, and legal teams to manage liability.
• A process‑builder's mindset. You can turn complex and unstructured workflows into reliable processes, SLAs, and metrics, and you use data to prioritise.
• Excellent stakeholder management and communication skills, with the ability to collaborate across Ops, Legal, Public Policy, Data, and Tech.
• Comfortable with operational tooling (e.g. Jira, CRM/ticketing systems such as DIXA, claim platforms) and an appetite for automation to reduce manual work.
• People‑leadership skills: you set direction, coach specialists, and are the calm first escalation point your team can rely on.
• Fluent English; additional European (such as German, Italian) languages are a plus given our multi‑country footprint.

THIS MAY INSPIRE YOU

• Hybrid work: 3 days in the office, 2 days from home
• Our one‑time home office bonus upon your start to create your ideal home office setup
• Our annual learning & development budget
• Our rides program with the option to opt in and opt out to ride our e‑scooters & e‑bikes
• Our partnership for mental health at work, with free 1‑on‑1 video counselling, self‑guided development, and more
• Our sabbatical program
• Our flexible hours and 1‑month remote working option
• Our diversity and inclusivity initiatives and programs
• Our public holiday swap, with which you can switch two public holidays to another day
• Our voluntary day off for charity work
• benefits may vary depending on country and position

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at Dott. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation, or gender identity. Come as you are and join our ride!

In case you are living with disabilities, chronic illness, or neurodiversity, please inform us, so we can ensure a smooth application process.

At Dott, we respect fundamental privacy rights. We process your personal data in accordance with the requirements of the General Data Protection Regulation (“GDPR”). For a clear explanation of how we handle and process your personal data, please read our Candidate Privacy Statement.