Community Safety Program Lead (all genders) in Amsterdam

Deel; Amsterdam; Hybrid; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work: 3 days in office

Home office budget

Learning & development budget

Mental health support

Sabbatical program

Job summary

Dott is seeking a Trust & Safety Lead to own a high-impact, in-house team protecting riders, partners, and the business. You will drive incident response, build scalable processes, and partner with Legal, Data, and Ops to reduce risk and costs.

In this hands-on leadership role, you will design metrics, oversee insurance workflows, and ensure GDPR timelines are met while mentoring a small team in a dynamic, hybrid setting.

Qualifications

• Experience leading a trust & safety or incident-management team in a fast-paced, high-volume environment.
• Strong GDPR knowledge and data-protection experience with timely DSAR handling.
• Familiarity with insurance claims processes and working with brokers and legal teams.

Responsibilities

• Lead, coach, and develop the Trust & Safety team, setting priorities and growth plans.
• Act as the first escalation point for urgent and sensitive Trust & Safety cases.
• Build and own operational metrics, processes, and workflows for continuous improvement.
• Oversee insurance and claims management with brokers and partners to reduce liability and costs.
• Ensure GDPR compliance and timely handling of DSARs within deadlines.
• Collaborate with Legal, Ops, Public Policy, Data, and Tech to improve tools and cross-functional response.
• Serve as the primary contact for internal stakeholders on accident and insurance reporting.

Skills

Trust & Safety leadership

Incident management

GDPR & data protection

Insurance claims

Process design

Stakeholder management

Cross-functional collaboration

Automation tools

People leadership

Fluent English

Additional languages beneficial

Tools

Jira

CRM systems (e.g., DIXA)

Insurance platforms

Job description

### **THIS IS US**Dott is the European champion of shared micromobility, powering over 500 million rides across 400 cities and 17 countries across Europe and the Middle East. We operate 200,000 shared vehicles with a bold mission: Moving us closer, cutting urban pollution, and providing a smarter alternative to cars. Our team is driven by our core values to **Act as One**, **Do it Right**, and **Lead the Way** as we redefine how 12 million users navigate their everyday world. Ready to shape the future of urban transport? Explore all our open roles at www.ridedott.com.### **THE ROLE AND YOUR IMPACT AT DOTT**Full-time, hybrid (3 days/week in the office).As our Trust & Safety Lead, you'll own the team that sits at the heart of how Dott protects its riders, third parties, and the business. Millions of rides mean real-world safety incidents, insurance claims, police requests, and data-protection obligations and your team is the one that handles them with care, speed, and accountability. You'll lead a small, high-impact in-house team and act as the first escalation point for the most urgent and sensitive cases, while building the processes and metrics that let Trust & Safety become the competitive advantage for Dott.This is a hands-on leadership role. You'll balance day-to-day operations while driving the Trust and Safety vision for Dott. of maturing the function:You will work closely with Ops, Data, and Tech, and strengthen how Trust & Safety works alongside Legal, Public Policy, and our Global Insurance Lead.In this role, you will:* Lead, coach, and develop the Trust & Safety team setting priorities and supporting their growth.* Act as the first escalation point for Trust & Safety matters, ensuring urgent and high-impact cases are assessed and resolved promptly and sensitively.* Build and own operational metrics, processes, and workflows, driving continuous improvement* Oversee insurance and claims management with our broker and partners, registering and processing claims, escalating high-risk cases, and helping reduce Dott's liability exposure and legal costs.* Ensure GDPR compliance, including timely handling of Data Subject Access Requests (DSARs) within legal deadlines* Partner closely with Legal, Ops, Public Policy, the Global Insurance Lead, Data, and Tech to improve tooling, automation, and cross-functional response to safety and compliance risk.* Serve as the first point of contact for internal stakeholders on accident and insurance reporting, and represent Trust & Safety risk clearly to leadership.### **YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS*** Experience leading a trust & safety, incident management, claims, compliance, or operations team, ideally in a fast-paced, high-volume environment.* Sound judgement under pressure and genuine care when handling sensitive, high-impact cases, including serious accidents and fatalities.* Strong grasp of GDPR and data-protection obligations (DSARs, lawful data sharing with authorities); comfort working within legal timelines.* Familiarity with insurance claims processes and working with brokers, insurers, and legal teams to manage liability.* A process-builder's mindset. You can turn complex and unstructured workflows into reliable processes, SLAs, and metrics, and you use data to prioritise.* Excellent stakeholder management and communication skills, with the ability to collaborate across Ops, Legal, Public Policy, Data, and Tech.* Comfortable with operational tooling (e.g. Jira, CRM/ticketing systems such as DIXA, claim platforms) and an appetite for automation to reduce manual work.* People-leadership skills: you set direction, coach specialists, and are the calm first escalation point your team can rely on.* Fluent English; additional European (such as German, Italian) languages are a plus given our multi-country footprint.### **THIS MAY INSPIRE YOU*** Hybrid work: 3 days in the office, 2 days from home* Our one-time home office bonus upon your start to create your ideal home office setup* Our annual learning & development budget* Our rides program with the option to opt in and opt out to ride our e-scooters & e-bikes* Our partnership for mental health at work, with free 1-on-1 video counselling, self-guided development, and more* Our sabbatical program* Our flexible hours and 1-month remote working option* Our diversity and inclusivity initiatives and programs* Our public holiday swap, with which you can switch two public holidays to another day* Our voluntary day off for charity work*\\* benefits may vary depending on country and position*We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at Dott. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation, or gender identity. Come as you are and join our ride!In case you are living with disabilities, chronic illness, or neurodiversity, please inform us, so we can ensure a smooth application process.If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!We are looking forward to your application!