Cloud & Hosting Services Coordinator

Hypersolid; Alkmaar; Sur place; EUR 42 000 - 62 000; Plein temps

Résumé du poste

Hypersolid is seeking a Service Coordinator for Cloud & Hosting to link client needs with engineering delivery. You will ensure visibility of agreements, drive service reviews, and maintain sharp reporting with clear ownership and follow-up.

You will collaborate with a Service Manager and other teams to handle escalations, translate client priorities, and gradually take over more client relationship responsibilities as you grow into a Service Manager role.

Qualifications

• Bachelor's degree (HBO) or equivalent work experience.
• 2–4 years in a service-facing IT role (MSP/managed services).
• Hands-on with SLAs, service reviews, and escalations.
• Working knowledge of ITIL and incident/change processes.
• Fluent English, written and spoken.

Responsabilités

• Prepare and run service reviews, report on SLAs and KPIs, and follow up on every action.
• Monitor SLA performance and flag deviations early, before they become a problem.
• Guide engineers during high-priority escalations and communicate clearly during incidents.
• Spot patterns behind recurring issues and drive structural fixes with the right team.
• Take an active role in client calls and gradually assume more client relationship responsibility.

Connaissances

Client communication

Stakeholder management

Analytical mindset

English fluency

Formation

Bachelor's degree (HBO) or equivalent

Outils

Jira

ServiceNow

Azure

Description du poste

Hypersolid is seeking a Service Coordinator for Cloud & Hosting to link client needs with engineering delivery. You will ensure visibility of agreements, drive service reviews, and maintain sharp reporting with clear ownership and follow-up.

You will collaborate with a Service Manager and other teams to handle escalations, translate client priorities, and gradually take over more client relationship responsibilities as you grow into a Service Manager role.