Client-Facing Cloud & Hosting Service Coordinator

Hypersolid; Omval; On-site; EUR 42,000 - 60,000; Full time

Job summary

Hypersolid is seeking a Service Coordinator (Cloud & Hosting) to join the Digital Continuity Services team. You will ensure agreements are tracked, service reviews are run, and actions are owned with clear follow-ups.

You will stay close to client needs, translate them into priorities for engineers, and escalate when necessary, while gradually taking on more client relationship responsibilities.

Qualifications

• Bachelor's degree (HBO) or equivalent work experience.
• 2 - 4 years of experience in a service-facing IT role within a managed services/MSP environment (e.g. service desk, service coordination, customer support or a comparable function).
• Hands-on experience with SLAs, service reviews and escalations.
• Working knowledge of ITIL and incident/change processes in practice.
• Affinity with cloud, hosting and development topics. You don't need to be technical, but you're curious and can follow the conversation.
• Fluent English, written and spoken.

Responsibilities

• Prepare and run service reviews, report on SLAs and KPIs, and follow up on every action.
• Monitor SLA performance and flag deviations early, before they become a problem.
• Guide engineers during high-priority escalations and communicate clearly during incidents. You know when to bring in the Service Manager.
• Spot patterns behind recurring issues and bring the structural fix to the right team, not just the one-off patch.
• Take an active role in client calls and gradually take over more of the client relationship.

Skills

Client-facing

Analytical mindset

Clear communication

Ownership mindset

Education

Bachelor's degree (HBO) or equivalent

Tools

Jira

ServiceNow

Job description

Hypersolid is seeking a Service Coordinator (Cloud & Hosting) to join the Digital Continuity Services team. You will ensure agreements are tracked, service reviews are run, and actions are owned with clear follow-ups.

You will stay close to client needs, translate them into priorities for engineers, and escalate when necessary, while gradually taking on more client relationship responsibilities.