Cloud-Focused Customer Success Engineer II

Qumulo; De Eng; On-site; EUR 50,000 - 70,000; Full time

Job summary

Qumulo is seeking a Customer Success Engineer based in Gelderland, Netherlands, to engage with customers, resolving technical inquiries primarily in cloud environments like AWS and Azure. The ideal candidate should have 5-7 years of experience in customer-facing roles, with strong problem-solving abilities and knowledge of major cloud platforms. Excellent communication skills are essential, and familiarity with Linux and Windows is beneficial. Qumulo strives for continuous learning and adaptability in a fast-paced environment.

Qualifications

• 5–7 years of experience in a customer-facing role, including 1–3 years in troubleshooting cloud environments.
• Excellent written and verbal communication skills in English.
• Demonstrated working knowledge of major cloud platforms including AWS and Azure.

Responsibilities

• Troubleshoot issues on the Qumulo product in on-premises and cloud systems.
• Prioritize resolution for escalated customer issues.
• Work cross-functionally with sales, product, and engineering teams.

Skills

Multi-lingual communication

Problem-solving skills

Cloud technologies knowledge

Basic network troubleshooting

Familiarity with Linux

Familiarity with Windows

Python programming

Cloud certifications

Job description

Qumulo is seeking a Customer Success Engineer based in Gelderland, Netherlands, to engage with customers, resolving technical inquiries primarily in cloud environments like AWS and Azure. The ideal candidate should have 5-7 years of experience in customer-facing roles, with strong problem-solving abilities and knowledge of major cloud platforms. Excellent communication skills are essential, and familiarity with Linux and Windows is beneficial. Qumulo strives for continuous learning and adaptability in a fast-paced environment.