Client Support Officer - Credit Control

Rabobank; Utrecht; Hybrid; EUR 39,000 - 56,000; Full time

Benefits offered by this job

Thirteenth month

Holiday allowance 8%

Employee Benefit Budget 10%

Development budget €1,400 per year

Hybrid working

Job summary

Rabobank is seeking a Client Support Officer Credit Control to maintain collateral and covenant administration and support credit risk processes for Wholesale clients. You will collaborate with Credit Analysts, Relationship Managers and Mid Office teams to ensure accurate registrations, monitoring and reporting.

Join a diverse team within Rabobank's Client Support Credit Control, with more than 100 colleagues across Europe and Africa, committing to operational excellence and stakeholder

Qualifications

• Higher professional education or university-level thinking and working capability.
• Professional experience in banking or financial services.
• Strong analytical skills.
• Affinity with legal matters or legal knowledge.
• At least 1 year of customer support or client-facing experience.
• Fluent Dutch and English communication skills.
• Legal entitlement to live and work in the Netherlands.

Responsibilities

• Ensure collateral and covenant administration is accurate and recorded in Rabobank systems.
• Act as the connection between front-office and back-office stakeholders through timely information sharing.
• Monitor, provide and calculate information supporting daily/monthly insights into client positions and covenant performance.
• Serve as a single point of contact for internal stakeholders on process-related matters and resolve operational issues.
• Contribute to process improvements, system implementations and data-quality initiatives.

Skills

Analytical skills

Stakeholder management

Customer support experience

Dutch language proficiency

English language proficiency

Education

Higher education

Job description

• Salary: Gross monthly salary between EUR 3,516 and EUR 5,021 (scale 07)for a 36-hour work week.
• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
• Development budget: EUR 1,400 development budget per year for your growth and development.
• Hybrid working: a balance between home and office work (possible for most roles).
• Pension: decide for yourself the amount of your personal contribution.

As a Client Support Officer Credit Control at Rabobank, you will be responsible for maintaining accurate collateral and covenant administration and supporting credit risk processes for Wholesale clients. You will work closely with Credit Analysts, Relationship Managers and Mid Office colleagues to ensure client agreements are correctly recorded and monitored. You will use your analytical skills, knowledge of lending processes and stakeholder management capabilities to deliver reliable information and operational excellence.

At a glance:

• Support Wholesale & Rural Europe & Africa client teams with collateral and covenant administration.
• Work with Credit Analysts, Relationship Managers and Mid Office colleagues.
• Help manage risk by ensuring accurate registration, monitoring and reporting.

Which results will you deliver as a Client Support Officer Credit Control?

• Ensure that collateral and covenant agreements are accurately recorded in Rabobank banking systems, supporting effective risk management and regulatory compliance.
• Act as the connection between front-office and back-office stakeholders by enabling timely and effective information sharing.
• Monitor, provide and calculate information that supports daily and monthly insights into client positions, borrowing-base limits, covenant performance and reporting obligations.
• Serve as a single point of contact for internal stakeholders on process-related matters and help resolve operational issues and complaints.
• Contribute to process improvements, system implementations and data-quality initiatives that improve efficiency across the department.

Together we achieve more than alone

We believe in the power of differences. By combining people's differences, we become an even better bank. We are curious about what you will bring to our team Client Support Credit Control.

You will join the Client Support Credit Control team, working with 7 immediate colleagues and more than 20 colleagues supporting multiple business lines. You will be part of the wider Client Support department which, together with Mid Office, consists of more than 100 colleagues with a wide range of backgrounds and perspectives. Collaboration is central to how we work and how we support Wholesale clients across Europe and Africa.

Work on yourself & the world around you

For us, your development and that of society go hand in hand. That is why we want to invest in you and work together to create a better world. We summarise this in one sentence: at Rabobank, you work on yourself and the world around you at the same time.

Why everyone is welcome at Rabobank

At Rabobank, we are working towards a culture where everyone feels welcome. We value our differences and use them to collaborate more effectively and make better decisions. By being open to different perspectives, we create an environment where colleagues feel heard.

What do you bring?

Must-haves

• Higher professional education or university-level thinking and working capability.
• Professional experience in banking or financial services.
• Strong analytical skills.
• Affinity with legal matters or legal knowledge.
• At least 1 year of customer support or client-facing experience.
• Fluent Dutch and English communication skills.
• Legal entitlement to live and work in the Netherlands.

Nice-to-haves

• Knowledge of lending and complex financing structures.
• Experience with collateral and covenant management.
• Knowledge of valuation processes and loan documentation.
• Experience within Real Estate.

Frequently asked questions

What are my main responsibilities?

Your main responsibilities include collateral and covenant administration, stakeholder coordination, monitoring client positions and supporting process improvements.

Which skills, tools or methods will I use?

You will use analytical skills, lending knowledge, collateral and covenant expertise, reporting processes and stakeholder management capabilities.

Which team will I join and who are the stakeholders?

You will join the Client Support Credit Control team and work closely with Credit Analysts, Relationship Managers, Mid Office colleagues and other internal stakeholders supporting.