Client Support Officer - Credit Control

Rabobank Gruppe; Utrecht; Hybrid; EUR 39,000 - 56,000; Full time

Benefits offered by this job

Thirteenth month

8% holiday allowance

Employee Benefit Budget 10%

Development budget €1,400 per year

Hybrid working

Pension

Job summary

Rabobank is seeking a Client Support Officer - Credit Control in Utrecht to maintain collateral and covenant administration and support credit risk processes for Wholesale clients. You will work with Credit Analysts, Relationship Managers and Mid Office colleagues to ensure accurate records and timely information sharing.

The role emphasizes analytical work, lending knowledge and strong collaboration across front and back-office teams within a hybrid work model.

Qualifications

• Higher education completed; banking or financial services experience preferred.
• Fluent Dutch and English communication skills are essential.
• Strong analytical and stakeholder management capabilities required.

Responsibilities

• Maintain collateral and covenant administration for Wholesale clients.
• Support credit risk processes and monitor client positions.
• Coordinate with Credit Analysts, Relationship Managers and Mid Office to ensure accurate registrations and reporting.

Skills

Fluent Dutch

Fluent English

Analytical skills

Customer support experience

Legal knowledge

Lending knowledge

Education

Higher professional education or university-level

Job description

# Client Support Officer - Credit ControlCorporate banking* Hybrid* Utrecht (NL)* €3,516 - €5,021 (scale 07)* 36 hours* Full timeApply## This is what we offer you* **Salary:** Gross monthly salary between EUR 3,516 and EUR 5,021 (scale 07) for a 36-hour work week.* **Extras:** a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.* **Development budget:** EUR 1,400 development budget per year for your growth and development.* **Hybrid working:** a balance between home and office work (possible for most roles).* **Pension:** decide for yourself the amount of your personal contribution.benefits.As a Client Support Officer Credit Control at Rabobank, you will be responsible for maintaining accurate collateral and covenant administration and supporting credit risk processes for Wholesale clients. You will work closely with Credit Analysts, Relationship Managers and Mid Office colleagues to ensure client agreements are correctly recorded and monitored. You will use your analytical skills, knowledge of lending processes and stakeholder management capabilities to deliver reliable information and operational excellence.At a glance:· Support Wholesale & Rural Europe & Africa client teams with collateral and covenant administration.· Work with Credit Analysts, Relationship Managers and Mid Office colleagues.· Help manage risk by ensuring accurate registration, monitoring and reporting.## Which results will you deliver as a Client Support Officer Credit Control?· Ensure that collateral and covenant agreements are accurately recorded in Rabobank banking systems, supporting effective risk management and regulatory compliance.· Act as the connection between front-office and back-office stakeholders by enabling timely and effective information sharing.· Monitor, provide and calculate information that supports daily and monthly insights into client positions, borrowing-base limits, covenant performance and reporting obligations.· Serve as a single point of contact for internal stakeholders on process-related matters and help resolve operational issues and complaints.· Contribute to process improvements, system implementations and data-quality initiatives that improve efficiency across the department.## Together we achieve more than aloneWe believe in the power of differences. By combining people's differences, we become an even better bank. We are curious about what you will bring to our team Client Support Credit Control.You will join the Client Support Credit Control team, working with 7 immediate colleagues and more than 20 colleagues supporting multiple business lines. You will be part of the wider Client Support department which, together with Mid Office, consists of more than 100 colleagues with a wide range of backgrounds and perspectives. Collaboration is central to how we work and how we support Wholesale clients across Europe and Africa.## Work on yourself & the world around youFor us, your development and that of society go hand in hand. That is why we want to invest in you and work together to create a better world. We summarise this in one sentence: at Rabobank, you work on yourself and the world around you at the same time.## Why everyone is welcome at RabobankAt Rabobank, we are working towards a culture where everyone feels welcome. We value our differences and use them to collaborate more effectively and make better decisions. By being open to different perspectives, we create an environment where colleagues feel heard.## What do you bring?Must-haves· Higher professional education or university-level thinking and working capability.· Professional experience in banking or financial services.· Strong analytical skills.· Affinity with legal matters or legal knowledge.· At least 1 year of customer support or client-facing experience.· **Fluent Dutch and English** communication skills.· Legal entitlement to live and work in the Netherlands.Nice-to-haves· Knowledge of lending and complex financing structures.· Experience with collateral and covenant management.· Knowledge of valuation processes and loan documentation.· Experience within Real Estate.## You and the application processFor this position, we do not ask for a motivation letter. Instead, we ask you to answer the following 3 questions, which you can upload alongside your CV. Please do so before 15 November, but early as possible. Pay sufficient attention to answering these questions and explaining your answers. You may draw from your work, volunteer work, education, private life, etc. Use a maximum of 200 words per answer and provide no more than 2 examples. Here are the questions:* Can you provide an example of a situation where you had to collaborate but faced resistance? How did you turn it around?* Can you provide an example of a situation where you identified an issue or opportunity and took action without being asked? What did you do, and what was the result?* What does a good workday look like for you? What do you need from your team and manager to have a good workday?· For questions about the vacancy, contact Agnes Morys, Team Lead C&RE, via [e-mail] or 0611473692.· Contact Clemens Schinkel, our recruiter, for process related questions via [e-mail].· Interviews may take place via video call or in person at the Utrecht office.· If you are invited for an interview, Bo, our virtual assistant, will contact you by SMS and email to schedule the interview.· An assessment can be part of the application process.· You can find answers to frequently asked questions on the Rabobank Jobs website.· We respect your privacy.## Frequently asked questions*What are my main responsibilities?*Your main responsibilities include collateral and covenant administration, stakeholder coordination, monitoring client positions and supporting process improvements.*Which skills, tools or methods will I use?*You will use analytical skills, lending knowledge, collateral and covenant expertise, reporting processes and stakeholder management capabilities.*Which team will I join and who are the stakeholders?*You will join the Client Support Credit Control team and work closely with Credit Analysts, Relationship Managers, Mid Office colleagues and other internal stakeholders supporting.* Information Benefits* Traineeship Retail Banking* Traineeship Global* Article Finding connection at Young Rabo## The Application Process**Step 1****You Apply**Thank you for applying! You will always receive a confirmation of your application by email. We review all the resumes and motivation letters and will let you know as soon as possible if we invite you to complete an assessment.**Step 2****Assessment**The online assessment gives us insight into your skills, your ability to adapt to changes, your intelligence, your preferred learning style, and your motivations and personal values. We will discuss this with you if you are invited for an interview.**Step 3****Interview**We invite you for one or more (online) interviews. We want to know if you fit the role and the team.**Step 4****Our Offer**Are you the new colleague we are looking for, and do you feel happy with us? Congratulations! You will receive an offer from us. Before you start, we conduct a legal screening to ensure that our employees do not pose a risk to us and our customers.## Apply for this job## Client Support Officer - Credit Control---UploadUploadContracttype: Full timeLocation: Utrecht (NL)Workplace: HybridReference number: JR\\_00146475Monthly salary: €3,516 - €5,021Expertise: Corporate banking / Students & GraduatesSkills: Active Listening / Business Process Improvements / Change Agility / Customer-Focused / Disciplined Execution / Information Management / Knowledge Sharing / Operations Management / Professional Collaboration