Client Solutions Manager - Payments & Transaction Observability

Vyntra Global; Noord-Brabant; Hybrid; EUR 90,000 - 135,000; Full time

Job summary

Vyntra Global is seeking a Customer Solutions Manager for Payments & Transaction Observability. You will own a portfolio of banking customers, advising on payments operations and coordinating delivery across product, services and sales to achieve outcomes.

The role is hybrid with regular travel to Mechelen, Belgium and client sites across Europe. You willcombine payments know-how with advisory and account-management skills to drive adoption and value realization.

Qualifications

• Solid professional experience in payments, transaction banking, or banking technology.
• Working understanding of payment flows and schemes such as SWIFT, SEPA and ISO 20022.
• Experience advising or managing banking/financial services customers in a consulting or delivery role.
• Ability to assess a customer situation, ask informed questions and propose practical next steps.
• Experience coordinating multiple workstreams and stakeholders to deliver outcomes.

Responsibilities

• Own a portfolio of banking customers and build relationships across payments operations, technology and business teams.
• Understand customers' payment environments, priorities and objectives.
• Advise on how to improve use of Vyntra's Transaction Observability solutions.
• Develop account plans covering adoption and longer-term objectives.
• Drive delivery of plans by coordinating activities and internal teams.
• Follow up on actions, resolve blockers and manage changes.
• Handle customer escalations and maintain ownership through to resolution.
• Run reviews and working sessions, identify risks and suggest improvements.
• Help customers expand platform usage and develop scalable processes.

Skills

Payments expertise

Account management

Stakeholder coordination

Job description

Customer Solutions Manager – Payments & Transaction Observability

Hybrid – Our office is based in Mechelen, Belgium. The role requires regular travel to Mechelen and to clients across Europe.

Vyntra helps banks and financial institutions understand and manage complex transaction environments through its Transaction Observability technology.

We're looking for someone who understands payments and enjoys working directly with customers to solve problems, improve processes and get more value from their technology.

You'll own a portfolio of banking customers, working closely with them to understand their operational challenges, develop improvement plans and coordinate the people and activities needed to deliver them. This is a hands-on, customer-facing role combining payments expertise, advisory skills, account ownership and delivery coordination.

What you'll do

• Own a portfolio of banking customers, building relationships across payments operations, technology and business teams.
• Understand customers' payment environments, operational challenges, priorities and objectives.
• Advise customers on how to improve their use of Vyntra's Transaction Observability solutions.
• Develop account plans covering adoption, operational improvements, new capabilities and longer-term objectives.
• Drive the delivery of those plans, coordinating multiple activities, stakeholders and internal teams.
• Proactively follow up on actions, resolve blockers, manage changes and keep initiatives moving.
• Handle customer escalations, bringing together the right specialists and maintaining ownership through to resolution.
• Run customer reviews and working sessions, asking the right questions, identifying risks and recommending practical improvements.
• Help customers expand their use of the platform and develop more mature, scalable processes.
• Work closely with Product, Professional Services, Support and Sales to deliver customer outcomes and identify opportunities for growth.

What you'll bring

• Solid professional experience in payments, transaction banking, payment operations or banking technology.
• A working understanding of payment flows, banking systems and relevant payment schemes or messaging standards such as SWIFT, SEPA and ISO 20022.
• Experience working directly with banking or financial services customers in an advisory, consulting, implementation, service delivery or account management capacity.
• The ability to understand a customer's situation, ask informed questions, identify improvements and recommend practical next steps.
• Experience developing and managing customer plans, coordinating stakeholders and driving multiple workstreams to completion.
• Confidence handling complex customer situations, balancing immediate operational issues with longer-term priorities.
• Clear communication skills and the ability to engage credibly with operational, technical and senior business stakeholders.
• Strong organisational skills, initiative and the ability to work independently.

Useful additional experience

• Customer Success or strategic account management in banking technology or enterprise software.
• Transaction monitoring, payment observability, operational resilience or payment investigations.
• Experience supporting product adoption, customer retention or account growth.
• Working with international banking customers.
• French and/or Dutch.

About Vyntra

Vyntra brings together the expertise of Intix and NetGuardians, providing Transaction Observability and Financial Crime Prevention solutions to financial institutions around the world.