Account Manager

Intersolve; Woudenberg; On-site; EUR 60,000 - 90,000; Full time

Job summary

Intersolve is seeking an Account Manager to grow existing relationships with major retailers and win new business. You will be the primary contact for clients, monitor satisfaction and identify upsell opportunities for gifts, SaaS services and payments solutions.

You will collaborate with cross-functional teams across commercial, partner management, and operations to turn contracts into reality. The role requires independent work, ownership of multiple projects, and a knack for translating

Qualifications

• At least 5 years’ experience in a similar commercial role.
• Experience with digital technology or SaaS.
• Strong commercial skills and the ability to turn opportunities into tangible results.
• Independent, ownership and ability to manage multiple projects simultaneously.
• Excellent communication skills and the ability to engage effectively with a wide range of stakeholders.
• Experience in payments, transaction processing or fintech is an advantage.
• Experience in retail and/or point-of-sale systems is an advantage.
• Experience with complex products or services is an advantage.
• HBO-level education is required.

Responsibilities

• Manage and develop a portfolio of major retailers, e-tailers and gift card issuers.
• Identify upsell opportunities and onboard new clients.
• Collaborate with cross‑functional teams to translate agreements into practice.
• Monitor customer satisfaction and ensure issues are resolved.

Skills

Commercial experience

Stakeholder management

Digital technology / SaaS

Multi-project management

Independent / ownership

Communication skills

Payments / fintech

Retail / POS systems

Complex products

Education

HBO level education

Job description

Your role: growing existing relationships and winning new business

As Account Manager, you will manage and develop your own portfolio of major retailers, e-tailers and gift card issuers. You will be the primary point of contact for your clients, monitor customer satisfaction and identify opportunities to upsell both existing and new products and services. In addition, you will actively approach new clients and guide them through the onboarding process.

We are continuously developing new propositions, driving standardisation and enhancing our platform. You will operate at the intersection of commercial technology and service delivery, focusing on both existing relationships and new business opportunities. You will identify client needs and relevant market developments, translating them into suitable solutions.

You will be part of a team where you work independently but are never on your own. Each team member has their own area of focus: some colleagues specialise in gift card clients, while others focus on partner management or business development. You will regularly collaborate, share opportunities and learn from each other’s approaches.

You will work closely with your colleagues in the commercial team, as well as partner management, business development and operational and technical teams. You will ensure that commercial agreements are successfully translated into practice, both for clients and internally. You are able to switch quickly between priorities, maintain oversight and take ownership until an issue is fully resolved. The gift card market is complex and constantly evolving, something that suits you well.

About Intersolve

Complex money flows behind brands that everyone knows

At Intersolve, we develop and manage solutions for gift cards, loyalty programmes, e-vouchers, wallets and social payment solutions. Our platform connects more than 800 partners, such as bol, VVV, HEMA and Hunkemöller and supports millions of transactions every day. Connection is central to everything we do: we bring partners, retailers and systems together with smart technology.

Our head office is located in Woudenberg, where more than 90 colleagues work. With our presence in London, we continue to build on our international growth. As an Electronic Money Institution (EMI), supervised by the Dutch Central Bank, we operate in a highly regulated environment where reliability and financial control are essential.

What you bring to the table

• A completed higher professional education qualification (HBO level)
• At least 5 years’ experience in a similar commercial role
• Experience with digital technology or SaaS
• Strong commercial skills and the ability to turn opportunities into tangible results
• You work independently, take ownership and manage multiple projects simultaneously
• Excellent communication skills and the ability to engage effectively with a wide range of stakeholders
• Experience in payments, transaction processing or fintech is an advantage
• Experience in retail and/or point-of-sale systems is an advantage
• Experience with complex products or services is an advantage