Client Services Assistant – Gaming Industry

Zohorecruit; Haarlem; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Public transport reimbursement

Annual discretionary bonus

Health insurance contribution

Wellbeing contribution

Team events

Job summary

Zohorecruit in Haarlem, Netherlands is seeking a Client Services Assistant to support the Sales team and ensure smooth administrative processes. You will help deliver accurate proposals, maintain client information in the CRM, and contribute to reporting across departments.

The role offers a competitive salary of €31,050 gross per year, 25 holidays, transport reimbursement, and discretionary bonuses in a dynamic, international environment with colleagues from around the world.

Qualifications

• Passion for customer success and support.
• Preferably MBO+ or HBO thinking level.
• Experience with CRM systems (Dynamics is a plus).
• Experience with sales reporting is a plus.
• Proactive, structured, and stress-resistant approach to work.
• Strong communication skills; team player mentality.
• Good command of English, both spoken and written.

Responsibilities

• Draft and support proposals for the EMEA Sales Team, working closely with Operations to ensure accuracy and compliance with procedures.
• Update and maintain the CRM system with client and sales information.
• Prepare weekly and monthly reports; collaborate with colleagues across all levels.
• Respond to internal and external client enquiries via email.
• Perform essential administrative tasks to support Legal, Finance, QA, and other departments.
• Manage processes such as NDA handling, access requests, and project submissions.
• Handle ad-hoc administrative assignments as required.

Skills

Customer service

CRM systems

Sales reporting

Communication

English proficiency

Team player

Education

HBO level preferred

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Dynamics CRM

Job description

Client Services Assistant – Gaming Industry

Haarlem, Netherlands

Salary: €31,050 gross per year (excluding holiday allowance)

About the Company

Our client is a global leader in the testing and certification of gaming devices and systems, with over 30 years of industry experience. Their Haarlem office brings together a diverse team representing nearly 50 nationalities, serving clients across more than 480 jurisdictions worldwide. The company is renowned for its integrity, world-class customer service, and commitment to employee development.

About the Role

As a Client Services Assistant, you will play a vital role in supporting the dynamic Sales team. You’ll ensure smooth administrative processes, help deliver accurate proposals, and maintain the quality of client interactions. This is a fantastic opportunity for someone passionate about customer service and eager to work in a fast-paced, international environment.

Key Responsibilities

• Draft and support proposals for the EMEA Sales Team, working closely with Operations to ensure accuracy and compliance with procedures.
• Update and maintain the CRM system with client and sales information.
• Prepare weekly and monthly reports; collaborate with colleagues across all levels.
• Respond to internal and external client enquiries via email.
• Perform essential administrative tasks to support Legal, Finance, QA, and other departments.
• Manage processes such as NDA handling, access requests, and project submissions.
• Handle ad-hoc administrative assignments as required.

Required Qualifications

• Passion for customer success and support.
• Preferably MBO+ or HBO thinking level.
• Experience with CRM systems (Dynamics is a plus).
• Experience with sales reporting is a plus.
• Proactive, structured, and stress-resistant approach to work.
• Strong communication skills; team player mentality.
• Good command of English, both spoken and written.
• Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel.

What’s on Offer

• Competitive salary: €31,050 gross per year (excluding holiday allowance)
• 25 paid holidays per year (excluding bank holidays)
• 100% public transport reimbursement, €0.23/km by car, €0.10/km by bike
• Annual discretionary bonus
• €25 monthly health insurance contribution
• €15 monthly wellbeing contribution
• Quarterly company events and team lunches
• Discretionary annual salary reviews
• Diverse and inclusive workplace (48+ nationalities)
• Fresh fruit at the office
• Weekly Friday Social Hour

You’ll work on-site in an easily accessible Haarlem office, collaborating with colleagues from around the world in a supportive and friendly atmosphere.