Client Service Manager

Dataweb Global; Netherlands; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Remote work in Europe

Paid vacation 25 days

Health insurance

Meal support

Job summary

Dataweb Global Group is seeking a Client Service Manager to advise clients on infrastructure solutions, coordinate orders, and ensure successful delivery. The role blends technical understanding with customer service and cross-team collaboration.

You will not perform hands-on admin but will support configuration recommendations and project coordination across Bare Metal, Cloud, and CDN services. Ideal candidates have strong server hardware knowledge, experience with hosting and cloud services,

Qualifications

• Strong understanding of server hardware and IT infrastructure.
• Solid knowledge of dedicated/bare metal servers and virtualization.
• Good grasp of CDN, storage, and cloud services.

Responsibilities

• Provide technical consultation and solution selection for client requests.
• Recommend CPU, RAM, storage, GPUs and network components based on workloads.
• Coordinate order delivery with internal teams and keep clients informed.

Skills

Server hardware knowledge

IT infrastructure understanding

Networking fundamentals

B2B client experience

Consultative communication

Commercial awareness

English proficiency (B2)

Soft skills

Tools

Bare Metal hardware

Virtualization

CDN

Cloud services

Job description

The companies, which are being added toDATAWEB GLOBALGROUP B.V., have operated onthe telecoms andIT markets for over 20years. Since 2002, wehave been providing quick, reliable access tothe highest quality content onthe Internet.

Dataweb Global Group islooking for aClient Service Manager who will beresponsible for handling client requests related toinfrastructure services, server upgrades, and custom configurations, aswell ashelping clients select the most suitable solutions based ontheir technical and business needs.

This isaconsultative, client-facing role that combines technical understanding, customer service, and internal coordination. You will not beresponsible for hands-on system administration orhardware installation. However, you should have astrong understanding ofserver hardware andIT infrastructure toconfidently advise clients, evaluate their requirements, recommend suitable configurations, and coordinate their implementation with internal technical teams.

About Dataweb Global Group

Dataweb Global Group isaninternationalIT infrastructure service provider. Wedeliver comprehensive infrastructure solutions based ondedicated servers, cloud services, CDN, network connectivity, and related managed services.

Our clients are companies that operate high-load and business-critical platforms and require reliable, scalable, and often customized infrastructure solutions. They include companies inVoD and media, MarTech/AdTech, FinTech, AI/ML, gaming, and other technology-driven industries.

Our mission istoprovide personalized infrastructure solutions that address both our clients’ business objectives and the needs ofthe people behind their technology.

Responsibilities

• Technical Consultation &Solution Selection: Handle client requests related toserver upgrades, infrastructure expansion, and custom configurations across Bare Metal, Cloud, GPU infrastructure, CDN, and related services. Understand client requirements and help identify the most suitable technical solution.
• Server Configuration &Hardware Selection: Recommend appropriate CPUs, RAM, storage, RAIDcontrollers, GPUs, network interfaces, and other server components based onworkload requirements, performance expectations, compatibility, availability, and budget.
• Client Request Management: Act asapoint ofcontact for client requests, clarify requirements, identify missing information, and ensure requests are properly documented and transferred tothe relevant internal teams.
• Order Delivery Coordination: Coordinate and oversee internal activities related tocustomer orders, working closely with technical, procurement, billing, and other teams while keeping the client informed throughout all stages ofdelivery.
• Documentation &Order Management: Provide full administrative and documentation support for orders, including quotations, contracts, invoices, specifications, and related documents. Maintain accurate and up-to-date information ininternal company systems.
• Commercial Support &Upselling: Identify opportunities to improve orexpand the client’s infrastructure and recommend additional services orresources where they provide clear value tothe client.
• Data Analysis &Reporting: Collect and analyze client, service, and infrastructure statistics when required. Prepare conclusions, recommendations, and improvement proposals based onthe available data.
• Service Quality &Client Experience: Monitor the quality ofservice delivery, proactively identify potential issues, and coordinate their resolution with internal teams.
• Service &Product Development: Collect client feedback and recurring requirements and actively contribute to improving existing services, internal processes, and company products.

Requirements

• Technical Expertise: Strong understanding ofserver hardware andIT infrastructure, including CPUs, RAM, HDD/SSD/NVMe storage, RAIDcontrollers, GPUs, network interfaces, and server chassis, aswell astheir compatibility and performance trade-offs. Ability tounderstand technical requirements, evaluate configurations, and recommend suitable solutions isessential. Hands-on experience with server hardware isastrong advantage.
• Hosting &Infrastructure Market Knowledge: Solid understanding ofDedicated/Bare Metal servers, virtualization and cloud services (VPS/Public/Private Cloud), CDN, storage, and related hosting services.
• Networking Fundamentals: Good understanding ofbasic networking concepts and internet services, includingIP addressing, bandwidth, traffic, routing, VLANs, and network connectivity.
• B2B Client Experience: Experience working with B2B clients, preferably inhosting, cloud, telecom, ITinfrastructure, oranother technical environment.
• Consultative Communication: Ability totranslate business requirements into technical requests and explain technical concepts and solutions toclients inclear, understandable language.
• Commercial Awareness: Ability tobalance technical requirements, client expectations, implementation timelines, and commercial considerations when proposing solutions.
• English: Upper-Intermediate (B2) level orhigher, both written and spoken.
• Soft Skills: Proactive and responsible attitude, strong organizational and communication skills, attention todetail, ability tomanage multiple requests and priorities inafast-paced environment, and asolution-oriented mindset.

WeOffer

• Competitive compensation.
• Opportunity towork remotely from anywhere inEurope. Weprovide the necessary technical equipment and support for setting upyour workplace.
• 25working days ofpaid vacation per year, plus paid sick leave.
• Arange ofadditional benefits, including meal support, health insurance, English courses, corporate activities, and gifts.
• Aninternational working environment with clients and infrastructure projects across multiple markets.
• The opportunity todevelop both technical and commercial expertise incloud, Bare Metal, CDN, networking, and modern infrastructure solutions.
• Wealso actively support the Armed Forces ofUkraine and contribute tofundraising initiatives together asateam.