Claims Employee Multi-branch

RISK; Utrecht; Hybrid; EUR 31.000 - 45.000; Vollzeit

Benefits dieser Stelle

Gross salary €2,750–€4,000

Modern workplace in Utrecht

Pension scheme

25–28 vacation days

Free lunches and drinks

Work from home 2–3 days a week

Home office allowance

Lease bike

Coaching and development

Discounts on financial products

Growth opportunities

Health focus

Zusammenfassung

RISK Verzekeringen in the Netherlands seeks a Multibranch Claims Handler to support customers and advisers after impactful events. You will be empathetic, clear, and proactive about expectations, contribute to improvements, and uphold quality and customer satisfaction while helping build the best online financial comparison platform.

You will be part of a small, friendly claims team with opportunities to develop professionally and grow within the company.

Qualifikationen

• At least two years of experience as a Multibranch Claims Handler.
• Empathetic and clear communication with customers and advisors.
• Willingness to contribute to process improvements.

Aufgaben

• Handle claims in various areas for private customers.
• Speak to customers over the phone.
• Assess liability claims in different areas.
• Promote recovery efforts within the recovery network.
• Perform recovery tasks when appropriate.
• Suggest improvements to services.

Kenntnisse

Claims handling

Customer communication

Team player

Ausbildung

MBO or HBO degree

Jobbeschreibung

Vocational (MBO) or Bachelor’s (HBO) degree

Do you also find claims handling to be the core of insurance? And would you like to contribute in a fun, small, and friendly claims team? If you also enjoy clear and honest communication, we are probably a match!

This is what your role entails

As a Multibranch Claims Handler at RISK Verzekeringen, the underwriting company of RISK Groep BV, you have a lot of contact with customers and advisors. Customers have experienced an impactful event and could really use your help. You are empathetic and reassure them. You think along with them, but are always clear about what they can expect. You like to contribute to improvements in our team and our processes. Quality and customer satisfaction are very important to you, but you also want to develop yourself further. Our goal is to help everyone find the most suitable insurances. And that is why we are building the best online platform to compare financial products and become the number 1 financial supermarket in the Netherlands. We are a team of nearly 150 colleagues.

What will you be doing?

• You handle claims in various areas for private customers
• You speak to customers over the phone
• You assess liability claims in different areas
• You promote recovery efforts within our recovery network
• You perform recovery tasks when that option exists
• You think along about improvements to our services

Who are you?

• You have at least two years of work experience as a Multibranch Claims Handler
• You have the right diplomas
• You are customer-friendly, empathetic, and accurate
• You function excellently in a friendly team

What do we offer you?

• A friendly team, nice colleagues, and challenging work
• A gross salary of € 2,750 to € 4,000 based on 40 hours per week, depending on education and experience
• A modern workplace in Utrecht, easily accessible by public transport and car
• A pension scheme with no personal contribution
• 25 to 28 vacation days per year based on a full-time employment
• Free fresh lunches, fruit, fresh ginger tea, and cappuccinos
• The opportunity to work from home 2 or 3 days a week (if full-time)
• Home office allowance
• Lease bike scheme
• Good coaching on the job
• Discounts on financial products and insurance
• Growth opportunities (business damages, but also management positions)
• A lot of attention to your personal development and health

Interested?

Are you the underwriter with growth ambitions that we are looking for? We look forward to meeting you!