Claims Handler (Junior to Medior)

Fidamy; Amsterdam; Hybride; EUR 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

World-class team

Hybrid work options

Performance-based bonus

Modern Amsterdam office

Regular team events

Résumé du poste

Fidamy in Amsterdam is hiring a Claims Handler to manage embedded insurance claims across gadgets, electronics, bicycles, furniture and more. You will handle claims from notification to settlement, review documentation with AI tools, and communicate clearly with customers in English, Dutch or German.

The role offers a modern Amsterdam office with hybrid work options and a competitive package. The ideal candidate has 0–3 years in claims or insurance customer service, a Bachelor’s degree, and

Qualifications

• 0–3 years of experience in claims handling or insurance customer service with claims contact.
• Bachelor or higher qualification.
• Understanding of non-life insurance and claims processes.
• Clear, friendly, precise communication in writing and speech.
• Structured and accurate, able to manage many files simultaneously.
• Comfortable using AI tools and modern software daily.
• Fluent English, plus Dutch or German at native or near-native level.
• Based in or willing to relocate to Amsterdam.

Responsabilités

• Handle claims from notification to settlement or declinature within your authority.
• Review documentation and assess claims against policy conditions using AI tools.
• Communicate clearly with customers, by written and phone communication.
• Apply and integrate AI responsibly in daily work.
• Arrange repairs, replacements and payouts with vendors and partners.
• Keep claim records accurate, including reserves and payments.
• Spot signs of fraud or irregularities and escalate them.
• Suggest improvements to processes, templates, AI workflows, or policy conditions.

Connaissances

Claims handling

Insurance knowledge

Communication

AI tools

English fluent

Dutch or German

Formation

Bachelor's degree

Outils

AI tools

Modern software

Description du poste

About Fidamy

At Fidamy, we believe insurance should be simple, transparent and relevant. We combine insurance expertise with API-first infrastructure to embed coverage directly into the products and services of retailers, e-commerce platforms and service providers across Europe. We are an independent InsurTech with our own AFM licence as a gevolmachtigd agent (MGA), backed by NN Group. We underwrite, administer and handle claims on behalf of our carriers, so the quality of our insurance operation is our product.

What You’ll Do

You handle claims for our embedded insurance programmes, including gadgets, electronics, bicycles, furniture and more. You report to the Claims Lead. You carry your own claims file, make decisions within your authority, and grow into more complex claims as you learn. You'll work with AI tools every day. Not as a side project, but as the normal way we handle claims.

Your core responsibilities:

• Handle claims from first notification to settlement or declinature, within your authority.

• Review documentation and assess claims against the policy conditions, using AI tools to read, summarise and check files faster.

• Communicate clearly and empathetically with customers, in writing and by phone, so they always know where their claim stands and why.

• Know how you can apply, integrate and work responsibly with AI in your daily work

• Arrange repairs, replacements and payouts with our vendors and partners.

• Keep claim records accurate and complete, including reserves and payments.

• Spot signs of fraud or irregularities and **escalate** them.

• Flag where the process, templates, AI workflows or policy conditions cause unnecessary work or confusion, and help fix them.

About You

Must-haves:

• 0–3 years of experience in claims handling, or in insurance customer service with regular claims contact

• Bachelor or higher qualification

• A basic understanding of how non-life insurance and claims work, and the drive to learn the rest quickly.

• Clear, friendly and precise communication, both written and spoken.

• Structured and accurate, comfortable handling many files at once.

• Comfortable using AI tools and modern software in your daily work.

• Fluent English, plus Dutch or German at native or near-native level.

• Based in or willing to relocate to Amsterdam.

Nice-to-haves:

• Both Dutch and German.

• Wft Basis / Wft Schadeverzekeringen Particulier, or a German equivalent (e.g. Kaufmann/-frau für Versicherungen und Finanzen).

• Experience with gadget, electronics, bicycle, furniture or travel claims.

• Experience using AI tools in a work setting.

• Startup or scale-up experience.

What We Offer

• World-class team: Work with top experts in their fields

• High-impact role: Shape Fidamy’s operational backbone and grow into larger responsibilities

• Innovation: Help launch cutting-edge embedded insurance products

• Competitive package: Base salary between EUR 35k-50k and a Performance-based bonus

• Modern Amsterdam office with flexible, hybrid work options

• Regular team events and social activities

Excited about our mission, even if you don’t meet every requirement? What matters most is your passion, drive, and ownership.