Chief AI & Customer Data Science Leader

TUI Group; Netherlands; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Attractive remuneration

Discretionary bonus schemes

Travel benefits

Health & well-being support

Learning Hub access

Global projects and teams

Job summary

TUI Group seeks Head of Customer Data Science & AI to define the strategic direction for analytics and AI across Marketing, Sales & Customers. Lead opportunities, build business cases and oversee deployment to improve customer engagement and outcomes.

The role emphasizes governance, responsible AI, and collaboration with senior leaders to scale innovative capabilities across regions and initiatives.

Qualifications

• Proven success leading Data Science, ML or AI teams in large organisations.

Responsibilities

• Define and deliver the strategic vision, roadmap and direction for Data Science and AI across Marketing, Sales & Customers.
• Identify high-value opportunities for advanced analytics and AI with strong business cases.
• Lead development, deployment and optimisation of AI/ML solutions to boost customer engagement and business performance.
• Establish governance for responsible AI, ethics, and regulatory alignment.
• Champion innovation by exploring generative AI and other emerging technologies.
• Foster collaboration and learning across the wider data science community.

Skills

Data science leadership

Machine learning

AI strategy

Stakeholder management

Customer analytics

Generative AI

Job description

TUI Group seeks Head of Customer Data Science & AI to define the strategic direction for analytics and AI across Marketing, Sales & Customers. Lead opportunities, build business cases and oversee deployment to improve customer engagement and outcomes.

The role emphasizes governance, responsible AI, and collaboration with senior leaders to scale innovative capabilities across regions and initiatives.