Checkout & Fulfilment Product Lead

Werken bij Praxis

Amsterdam

Hybrid

EUR 52,000 - 71,000

Full time

8 days ago

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Benefits offered by this job

Bonus scheme

Hybrid working

Home office allowance

Employee discount

Pension scheme

25 vacation days

Learning & development

International team

Job summary

Praxis, part of Maxeda Digital, is seeking a Product Manager / Product Owner to own the Checkout & Fulfilment domain within our digital platform. Lead the customer journey from basket to checkout, optimize payments, delivery, and marketplace fulfilment while driving the roadmap and OKRs across Operations, Customer Service, Commerce and Supply Chain.

You will translate customer needs into valuable digital solutions, collaborate with diverse teams, and balance business goals with technical

Qualifications

5+ years in product management/ownership in ecommerce or digital products.
Experience in Agile teams and cross-functional work.
Strong understanding of customer journeys and omnichannel retail.
Excellent analytical skills and data-driven decision making.
Experience defining roadmaps, priorities and business cases.
Strong communication and stakeholder management.
Entrepreneurial mindset and proactive attitude.
Balance customer value, business goals and feasibility.
Excellent English; Dutch a plus.

Responsibilities

Understand the customer journey through insights, analytics, stakeholder input and market developments.
Develop and maintain a clear product vision for the Checkout & Fulfilment domain.
Create and drive the roadmap for the product area.
Set goals and priorities using OKRs.
Collaborate with Operations, Customer Service, Commerce, Supply Chain and Digital to improve customer experience and business performance.
Translate priorities into backlog items for development teams.
Work closely with development teams to improve digital products and ways of working.
Monitor performance, customer behaviour and business results to identify opportunities for optimisation.
Align initiatives across multiple teams to deliver customer value.
Basket, checkout and online payments set.
Delivery and Click & Collect journeys.
Product availability during the shopping experience.
Order tracking and self-service functionality.
Returns and cancellations.
Marketplace fulfilment experiences.