Change expert in the ING Data & Analytics Portfolio Office

ING; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Salary tailored to your qualities

Vacation days 24–27

Savings contribution BIS 3.5%

Hybrid working

Personal growth and challenging work

Informal working environment

Job summary

ING is seeking a Change Delivery Expert to turn data and analytics strategy into actionable roadmaps and governance. You’ll drive cross‑border change programs and ensure alignment with business value in a fast-paced, international setting.

You will partner with business, IT and analytics teams to deliver measurable outcomes while advancing ING’s position as a data-driven digital leader. The role blends strategic thinking with hands-on execution.

Qualifications

• Master’s degree in business administration and strong strategic decision-making in change delivery.
• 5+ years of experience managing complex change projects or programs from initiation through delivery.
• Proven ability to achieve business impact in a global corporate environment and turn strategic ambitions into practical outcomes.
• Strong stakeholder management and communication skills, including advising and presenting to senior management.
• Affinity with Data & Analytics and IT, connecting business priorities with technology and data capabilities.

Responsibilities

• Drive change delivery within and beyond ING Data & Analytics across business lines and countries.
• Translate ING’s Data & Analytics strategy into actionable roadmaps, delivery plans and measurable outcomes.
• Support the execution of ING’s ambition to become a data-driven digital leader.
• Manage the global Data & Analytics change portfolio with clear prioritization and alignment with business value.
• Strengthen transparency and decision-making through structured portfolio reporting and governance.
• Coordinate stakeholders across business, IT and Data & Analytics in an international matrix organization.
• Engage senior stakeholders and communicate progress, priorities, dependencies and outcomes.

Skills

Stakeholder management

Change delivery

English fluency

Data & Analytics affinity

Education

Master's degree in Business Administration

Tools

Microsoft Excel

PowerPoint

Job description

Change expert in the ING Data & Analytics Portfolio Office

Hybrid - Amsterdam, Noord-Holland, Netherlands

Sep 22, 2026

Do you want to turn ING’s global Data & Analytics ambition into measurable business impact? As a Change Delivery Expert, you help translate strategy into actionable roadmaps, strong governance and aligned execution across business lines and countries. You will work at the heart of ING’s Data & Analytics transformation in a strategic, international and fast-moving environment.

ING Data & Analytics uses data and AI to strengthen ING’s position as a data-driven leader, both within banking and beyond. By improving customer experiences, optimizing operational processes and developing innovative data-driven products, we aim to create value that goes beyond traditional banking.

The team

You will join the Data & Analytics Portfolio Office and report to the Head of Data & Analytics Portfolio Office.

The team supports Tribe Leads and the Chief Data & Analytics Officer in setting and executing ING’s Data & Analytics change delivery strategy. It oversees the global portfolio of Data & Analytics change initiatives, monitors alignment with ING’s strategic programs and provides transparent reporting to relevant stakeholders.

You will collaborate with delivery tribes across key banking domains, including Operations, Retail Banking and Wholesale Banking. You will also work with local Data & Analytics teams and colleagues in data management, technology, customer journeys, UX, strategy, partnerships and business development.

Roles and responsibilities

As a Change Delivery Expert, you connect strategy, execution and governance to accelerate ING’s Data & Analytics ambition. You will:

• Drive change delivery within and beyond ING Data & Analytics across business lines and countries.
• Translate ING’s Data & Analytics strategy into actionable roadmaps, delivery plans and measurable outcomes.
• Support the execution of ING’s ambition to become a data-driven digital leader.
• Manage the global Data & Analytics change portfolio together with colleagues, ensuring clear prioritization and alignment with business value.
• Strengthen transparency and decision-making through structured portfolio reporting and governance.
• Coordinate stakeholders across business, IT and Data & Analytics in an international matrix organization.
• Engage senior stakeholders and communicate clearly about progress, priorities, dependencies and outcomes.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

To succeed in this role, you bring:

• A master’s degree in business administration, providing a strong foundation for strategic decision-making and change delivery.
• More than five years of experience managing complex change projects or programs from initiation through delivery.
• A proven ability to achieve business impact in a global corporate environment and turn strategic ambitions into practical outcomes.
• Strong stakeholder management and communication skills, including experience advising and presenting to senior management.
• A strong affinity with Data & Analytics and IT, enabling you to connect business priorities with technology and data capabilities.
• The ability to bridge business and IT or Data & Analytics, with a clear focus on maximizing value.
• Excellent interpersonal skills and cultural sensitivity when coordinating across countries, teams and business units.
• Experience working in a matrix organization, which is a strong advantage in this global role.
• Fluency in written and spoken English.
• Excellent knowledge of Microsoft Excel and PowerPoint.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24 to 27 vacation days, depending on your contract
• Individual Savings Contribution, BIS, equal to 3.5% of your gross annual salary
• Hybrid working, combining working from home for focus with office time for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, ING offers opportunities for people with initiative who want to help others take a step ahead in life and in business.

Do you want to work at the cutting edge of what is possible while acting with integrity and keeping customers’ interests at heart? At ING, you will be surrounded by progressive, inspiring, diverse and supportive colleagues.

ING is a global leader in digital banking, dedicated to empowering individuals and businesses while promoting sustainability and innovative financial solutions for a better future.