Case Manager

Vista Print B.V.; Venlo; Presencial; EUR 90.000 - 125.000; Jornada completa

Descripción de la vacante

VistaPrint zoekt een ervaren Workforce Health & Reintegration Manager om verzuim en reintegratie te transformeren. Je combineert mensgerichte coaching met AI-gestuurde workflowoptimalisatie en data-analyse om absence-processen te versnellen en een proactieve gezondheidscultuur te stimuleren.

Je werkt als brug tussen werknemers, managers, on-site huisarts en externe partners, en bewaakt naleving van de Wet verbetering poortwachter.

Formación

• 3–5+ jaar hands-on case management ervaring in productie/logistiek
• Kennis van Nederlandse Gatekeeper Improverment Act (WVP) en UWV-regels
• Certificatie CROV of gelijkwaardig Nederlands kwalificatie is gewenst

Responsabilidades

• Functie dient als adviespunt voor complexe verzuimgevallen en coaching van managers
• Coördineren van wekelijkse consulten met on-site huisarts en vertalen van medische beoordelingen naar werkvermogenplannen
• Zorgdragen voor naleving van WVP en voorkomen UWV-sancties
• Begeleiden reintegratieprocessen Track 1 en Track 2
• Toezicht houden op externe partner voor post-employment en langetermijnaanpassen
• Implementeren van AI-gestuurde intake en data-analyse ter verbetering van workflows

Conocimientos

Case management

Dutch & English fluency

WVP knowledge

Empathetic coaching

Stakeholder management

AI workflow optimization

Herramientas

GenAI tools

AI agent management

Descripción del empleo

Functie beschrijving

Our Team
Are you ready to drive structural transformation in workforce health, legally compliant reintegration, and modern prevention? We are looking for an experienced, solution oriented Workforce Health & Reintegration Manager who will revolutionize our health management, combining empathetic human coaching with modern, AI-enabled process optimization.

In this key position, you focus on what employees can do, enabling sustainable employability across our operational site. You serve as the strategic and operational bridge between employees on sick leave, line managers, our on-site Occupational Physician, and external partners.

As we leverage central AI capabilities and automated platforms, you will help reimagine our end-to-end absence workflows, reducing manual handoffs, speeding up support delivery, and creating a proactive health culture.

Your Mission
You combine complex, high-touch case management and manager coaching with proactive health transformation, data analytics, and AI-enabled workflow optimization. Operating in a phased evolution, you balance acute risk mitigation and leadership enablement with the continuous evolution of our digital health architecture.

As a self-insurer for the Dutch Sickness Benefits Act (ZW) and WGA, you also govern case progress handled by our external self-insurance partner, minimizing long-term financial exposure.

What You Will Do

1. Advanced Case Management, Manager Enablement & Legal Compliance

• Strategic Single Point of Contact: Act as the expert consultant for complex absence cases, guiding employees, managers, the Occupational Physician, HR Business Partners, and Safety/Quality teams.
• Onsite Physician Coordination: Prepare and facilitate weekly consultation hours with our onsite Occupational Physician, translating medical assessments into actionable, compliant work-capability plans.
• Gatekeeper Expertise & Risk Prevention: Ensure 100% legal compliance under the Dutch Gatekeeper Improvement Act (Wet verbetering poortwachter - WVP), proactively safeguarding the organization against UWV wage sanctions.
• High-Touch Reintegration Coaching: Supervise complex Track 1 and Track 2 reintegration processes. Provide empathetic, face-to-face coaching and conflict resolution where automated tools reach their limits.
• Governance of External Partners: Oversee our external self-insurance partner for post-employment/long-term cases, driving active claim recovery and intervention when necessary.

2. Proactive Prevention, Vitality & AI Workflow Optimization

• Workflow Reimagine & AI Integration: Partner with People Systems & Automation teams to implement Tier-1 automated/AI-driven intake, data synthesis, and compliance tracking. Continuously identify opportunities to reduce administrative touchpoints and accelerate time-to-information.
• Data-Driven Prevention & Root Cause Analysis: Utilize workforce insights, absence trends, and predictive analytics to identify departmental patterns and deliver concrete recommendations to senior management.
• Manager Enablement & Frequent Absence Coaching: Coach line managers conducting empathetic, solution-oriented conversations for frequent short-term absence notifications.
• Health Infrastructure & Initiatives: Develop practical catalogues for light/adjusted duties on the shop floor, support workplace accommodations, and lead health/vitality projects (e.g., Preventive Medical Examinations - PMO).

Functie eisen

At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don't meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

Professional Experience

• 3-5+ years of hands-on case management experience in an operational, manufacturing, or logistics environment (not purely back-office admin).
• Proven track record in reducing absence rates through proactive interventions and structural process improvements.
• Experience handling complex mental health cases, long-term illnesses, crisis management, and shopfloor labor dynamics.

Technical Skills & Legal Knowledge

• In-depth expertise in the Dutch Gatekeeper Improvement Act (Wet verbetering poortwachter - WVP) and UWV regulations.
• CROV® certification (Casemanager Regie op Verzuim) or equivalent recognized Dutch qualification.
• Tech & AI Capability: Strong affinity for modern HR technology; experience or strong willingness to work with GenAI tools, prompt engineering, low-code/no-code AI agent management, AI agents for workflow synthesis, and HR analytics/dashboards.

Communication & Stakeholder Management

• Outstanding empathetic communication paired with clear, decisive decision making.
• Fluency in Dutch and English
• Ability to balance conflicting interests between employees, supervisors, physicians, UWV, the Works Council, and HR management.

Overige opmerkingen

Why You'll Love Working Here
There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

About Us
VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion
VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer
VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

Het bedrijf

VistaPrint, een bedrijf van Cimpress, helpt kleine ondernemers om professioneel ontworpen, moderne marketing op maat te creëren met het assortiment producten dat zij nodig hebben om professioneel en voorbereid voor de dag te komen.

Inderdaad, we zeiden assortiment. Het klopt dat we bekend staan om onze visitekaartjes en we hebben er miljarden geprint sinds de oprichting van VistaPrint door Robert Keane in 1995.

Maar vandaag de dag biedt VistaPrint zoveel meer: een uitgebreid aanbod aan op maat te maken marketingproducten voor kleine ondernemers, ideeën van experts en assistentie voor degenen die wat hulp kunnen gebruiken en een eenvoudig, intuïtief proces voor degenen die precies weten wat ze willen.

Alles bij elkaar opgeteld, kunnen onze klanten eenvoudig een consistente, samenhangende uitstraling ontwerpen die als een rode draad door hun bedrijf loopt, of dat nu in een winkel, online, op locatie of onderweg is. Daarmee kunnen ze zelfverzekerd voor de dag komen, wetend dat ze niet onderdoen voor de concurrentie en het heft nu meteen in eigen hand nemen.

Want nu is niet alleen een uitdaging. Het is een kans. En VistaPrint doet er alles aan om ondernemers daarbij te helpen.GRIJP JE KANSEN.

Een selectie die 'precies goed' is
We bieden ondernemers het juiste assortiment producten en opties. We overweldigen niet, maar bieden ook niet te weinig. En dat alles met de juiste prijs.

Eenvoudig proces
We helpen kleine ondernemers om snel en efficiënt producten te creëren die zij nodig hebben om hun werk te kunnen doen. We geven tips, inspiratie en hebben experts klaar staan om te helpen waar nodig.

Ontwerpen voor iedereen
We bieden trendy ontwerpen, intuïtieve programma's en de hulp die het mogelijk maakt voor iedere ondernemer om zelf professioneel ontworpen marketing te creëren. Zelfs als ze geen designer zijn.

Onze belofte
Jouw ideeën. Met zorg uitgevoerd. Om trots op te zijn.
VistaPrint staat klaar om te helpen wanneer jij dat wilt, of het nu gaat om een bedrukt, geborduurd of online gepubliceerd product.