Principal Technician (ICT Systems)

Spektrum Management Group; Den Haag; On-site; EUR 45,000 - 65,000; Full time

Job summary

Spektrum Management Group is seeking a Principal ICT Systems Technician to support NATO-related client projects at The Hague, Netherlands. The role involves software configuration, system maintenance, network support, and on-site installation alongside a dedicated service team.

The position requires hands-on hardware/software configuration, network troubleshooting, and ITIL training background. Travel to NATO sites may be required, with on-site working policy and 24/7 on-call responsibilities.

Responsibilities

• Software configuration and deployment support
• System software monitoring and tuning
• Network maintenance and troubleshooting
• Hardware/software installation and handover to client
• 24/7 on-call support involvement and on-site collaboration

Job description

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID –C005437

RoleDuties and Responsibilities

Software configuration

• Assistsin designing, verifying, documenting,amendingand refactoring moderately complex software configurations for deployment.
• Applies agreed standards and tools, to achieve a well-engineered result.
• Collaborates in reviews of work with others asappropriate.

System software

• Monitors operational systems for resource usage and failure rates, to inform andfacilitatesystem software tuning.
• Applies system software parameters to maximise throughput and efficiency.
• Installs and tests new versions of system software.
• Contributes to preparation of software implementation procedures with fall back contingency plans.

Network support

• Carries out agreed network maintenance tasks and specified operational configuration of network components.
• Establish and diagnose network problems/faults using the required troubleshootingmethodologyand tools.
• Uses network management software and tools to collect agreed performance and traffic statistics.

Systems installation and removal

• Installs or removes hardware and/or software, using suppliedinstallation instructions and tools, including handover to the client.
• Uses standard procedures and diagnostic tools to testinstallations, correct problems, and documentresults.
• Records details of all components that have been installed andremoved.
• Assistsusers and follows agreed procedures for further help orescalation.
• Contributes to the development of installation procedures andstandards.

Release and deployment

• Uses approved tools and techniques for specific deploymentactivities.
• Administers the recording of activities, logging of results anddocuments technical activities undertaken.
• The Principal Technician (ICT Systems) will provide 24/7Immediate On-Call Response to the Service Operations withtechnical AirC2expertiseand solutions at Level 2 support withticket response and resolutions that will meet current operationalneeds and defined Key Performance Indicators (KPIs).
• The Principal Technician (ICT Systems) will work as an on-siteintegrated member of the assigned service team, when not on 24/7on-call duty for immediate ticket response and resolution. He willhelp with the design, development,testand on-site support ofengineering changes to services, processes, organisation,operatingmodeland other aspects. This effort may berequiredinaddition to his/her daily service operations and maintenance tasks.

EssentialSkills,Experienceand Certifications

Education:

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5yearspost-related experience.

Experience:

• At least 3 years practical experience of implementation andmaintenance of ICT end systems within a large organization.
• Good experienceconfiguring hardware and software.
• Good understanding of ICT systems and the ability to workindependently to solve problems.
• Hands-on experience troubleshooting technical issues andproviding technical support to end-users.
• Hands-on experience on troubleshooting technical issues andproviding technical support to end-users.
• Network configuration, debugging trouble shouting (TCP/IP,VPN,VLAN,firewall, DNS).
• Cybersecurity infrastructure understanding.
• Hardware and software configuration of Server hosting platforms,custom disk configurations with specific storage controllers, RAIDconfiguration, redundancy management.
• Overall Strong analytical and problem-solving skills on:
• Remote server administration
• Network tool usage (Wireshark)

Training:

• ITIL foundation or advanced level training and certification.

Working Location

• The Hague, Netherlands

Working Policy

• On-site

Travel

• Some travel to other NATO sites may berequired

Security Clearance

• Valid National or NATOSecretpersonal security clearance