Buyer Operations Intern

Qogita; Amsterdam; On-site; EUR 9,100 - 11,000; Full time

Benefits offered by this job

Paid internship: €900 per month

26 days annual leave

Travel reimbursement

Learning & development budget

Dog-friendly offices

Office socials and offsite

MacBook and AirPods provided

Job summary

Qogita is seeking a Buyer Operations Intern to support buyers through every stage of their experience on the platform in Amsterdam. You will help ensure the post-purchase process remains high quality and consistent.

You will handle inquiries, assist with claims, and coordinate between buyers and suppliers while contributing to ongoing process improvements and learning AI-enabled tools during the internship.

Qualifications

• Pursuing a degree in business, communication, or related field.
• Strong attention to detail and eagerness to learn.
• Excellent communication and relationship-building skills.
• Proactive, independent yet collaborative work style.
• Open to AI tools and comfortable with tech platforms.

Responsibilities

• Handle inbound buyer inquiries across email and chat and resolve cases timely.
• Review and investigate buyer claims, gather evidence, and liaise with suppliers.
• Coordinate between buyers and suppliers to drive fair outcomes.
• Flag recurring issues and contribute to process improvements.

Skills

Attention to detail

Communication

Problem-solving

Teamwork

AI tools curiosity

Education

Pursuing degree in business or communication

Tools

CRM

Analytics tools

Admin portals

Job description

The Buyer Operations team owns the post-purchase experience for Qogita's buyers - managing support, claims, and marketplace coordination to ensure every buyer interaction meets the highest service standards.

As a Buyer Operations Intern, your mission is to support buyers through every stage of their experience on the platform, contributing directly to the quality and consistency of Qogita's buyer operations.

What You'll Do

• Buyer support: Handle inbound buyer inquiries across email and chat, managing each case from first contact through to resolution and ensuring buyers always receive a timely, professional response


• Claims management: Review and investigate claims raised by buyers — gathering evidence, liaising with suppliers, and coordinating decisions on whether to **escalate** or **resolve**, while keeping the buyer informed throughout


• Marketplace coordination: Act as the bridge between buyers and suppliers, communicating clearly and professionally to drive fair and timely outcomes on both sides


• Process improvement: Flag recurring issues, identify trends in buyer behaviour, and contribute insights that help the team continuously improve how support and claims are handled

What You'll Bring

• Currently pursuing a degree in business, communication, or a related field


• Strong attention to detail and an eagerness to learn and grow


• Excellent communication skills with the ability to build positive relationships


• Proactive, problem-solving mindset with the ability to work independently and as part of a team


• Comfortable using tools like admin portals, CRMs, and business analytics tools — training will be provided


• Open to and curious about AI tools - at Qogita we embrace AI as part of how we work, and we expect our team to lean into that


• Any additional European language competency is a bonus


• Available to join July 2026

Perks & Benefits

• Paid internship: €900 per month


• 26 days annual leave (pro-rated for the duration of the internship)


• Travel reimbursement covered


• Learning & development budget


• Dog-friendly offices
  
• Office socials and annual company-wide offsite


• MacBook and AirPods provided (AirPods are yours to keep at the end of the internship!)

About Qogita

Qogita [Ko-gi-ta] is on a mission to keep retailers competitive by modernizing how wholesale procurement is done. The team is committed to building the rails to ensure small-businesses have the ability to acquire goods at competitive prices and at ease, so they can focus on creating great customer experiences. We are one of the fastest growing B2B companies globally and are backed by top investors that have backed the likes of Facebook, Etsy, Shopify and others.

Our team is small, highly motivated and focused on delivering impact. This organization is for individuals who appreciate challenging themselves and thrive on curiosity.

We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important.