Business Support Manager

Michael Page; Rozenburg; Hybrid; EUR 50,000 - 61,000; Full time

Benefits offered by this job

Hybrid work environment

13th month salary

28 holiday days

Job summary

Michael Page (Netherlands) is seeking a data-driven BI Analyst in the Rozenburg area to manage the CRM platform, develop Power BI dashboards, and deliver actionable commercial insights for cross‑European stakeholders in logistics.

The role combines data quality, KPI reporting and cross-functional collaboration with commercial, product, finance and operations teams, offering a hybrid work setup in the Netherlands.

Qualifications

• HBO/Bachelor's degree or equivalent working and thinking level.
• Experience in business support, commercial analytics, CRM management, BI, or similar role.
• Affinity with logistics, transportation, supply chain, or freight forwarding environments.
• Fluent in English; additional European languages are a plus.

Responsibilities

• Manage, maintain, and continuously improve the organisation's CRM platform.
• Support and optimise tender management processes and commercial systems.
• Develop Power BI dashboards, reports, and performance monitoring tools.
• Deliver commercial insights and data analysis to support strategic decision-making.
• Monitor and improve data quality across multiple business platforms.
• Translate business requirements into KPIs and reporting solutions.
• Support commercial projects and continuous process improvement initiatives.
• Coordinate pricing and surcharge-related data within the business.
• Train and support users to maximise system adoption and effectiveness.
• Collaborate with commercial, product, finance, and operational stakeholders across Europe.

Skills

Power BI

SQL

Excel

Dashboard development

Data modelling

Data governance

Analytics mindset

Communication of insights

Education

Bachelor's degree or equivalent

Tools

APIs

CRM platform

Job description

• Shape commercial decisions through data and business insights.


• Turn complex data into actions that drive measurable results.

Over onze klant

Our client is an international logistics and transportation organisation operating an extensive multimodal network across Europe. Through a combination of road, rail, maritime, and integrated supply chain solutions, the company connects customers to key markets while driving innovation, efficiency, and sustainability. The organisation offers a collaborative and entrepreneurial environment where employees are empowered to shape business processes and contribute to long-term growth.

Functie

• Manage, maintain, and continuously improve the organisation's CRM platform.


• Support and optimise tender management processes and commercial systems.


• Develop Power BI dashboards, reports, and performance monitoring tools.


• Deliver commercial insights and data analysis to support strategic decision-making.


• Monitor and improve data quality across multiple business platforms.


• Translate business requirements into meaningful KPIs and reporting solutions.


• Support commercial projects and continuous process improvement initiatives.


• Coordinate pricing and surcharge-related data within the business.


• Train and support users to maximise system adoption and effectiveness.


• Collaborate with commercial, product, finance, and operational stakeholders across Europe.

Profiel

• HBO/Bachelor's degree or equivalent working and thinking level.


• Experience within business support, commercial analytics, CRM management, business intelligence, or a similar role.


• Affinity with logistics, transportation, supply chain, or freight forwarding environments.


• Advanced knowledge of Power BI, including data modelling, DAX, dashboard development, and governance.


• Strong SQL skills, including querying, data validation, transformation, and integration.


• Advanced Microsoft Excel and Power Query capabilities.


• Experience with APIs, automated data extraction, and reporting automation.


• Strong analytical mindset with excellent attention to detail.


• Able to communicate complex insights to both technical and non-technical audiences.


• Proactive, organised, and capable of managing multiple priorities effectively.


• Fluent in English; additional European languages are considered an advantage.


• Candidates must already have the right to work in the Netherlands . Visa sponsorship is not available for this position.

Aanbod

• Competitive salary between €4,500 and €5,500 per month.


• 13th-month salary.


• 28 holiday days annually.


• Hybrid working environment with flexibility and autonomy.


• A highly visible role with direct influence on commercial performance and business strategy.


• Exposure to international stakeholders and projects across Europe.


• Opportunity to work with modern analytics, business intelligence, and commercial systems.


• Strong learning and development culture with access to professional training programmes.


• Excellent career growth opportunities within a successful international organisation.


• A collaborative and ambitious environment where your ideas, initiatives, and expertise can make a real impact.