Biomedical Scientist - Technical Support Specialist (32-40 hrs/wk)

Mrcholland; Amsterdam; Hybrid; EUR 47,000 - 54,000; Full time

Benefits offered by this job

28 holidays per year

Public transport reimbursement

Pension scheme

Health insurance

Sports subscription reimbursement

In-house yoga classes

Job summary

MRC Holland, based in Amsterdam, is hiring a Biomedical Scientist - Technical Support Specialist for 32-40 hrs/week. You will provide expert technical support, troubleshoot data, and present product solutions to laboratories worldwide.

The role involves developing educational materials and coordinating webinars, with a strong customer-focused approach. Requirements include an MSc/PhD in Biomedical Sciences or related field, excellent English, some Dutch, and a proactive, team-oriented work

Qualifications

• MSc or PhD in Biomedical Sciences, Molecular Biology or similar.
• Near-native English; basic Dutch is a plus.
• Pragmatic, solution-driven mindset with independence and teamwork.
• Experience or affinity with next-generation sequencing (NGS).

Responsibilities

• Provide technical support and troubleshooting by email and remote sessions.
• Present product solutions and technical considerations in virtual discussions.
• Relay the customer perspective to cross-department teams with actionable feedback.
• Develop educational and marketing materials and organize webinars/workshops.

Skills

Pragmatic mindset

Flexible

Analytical thinker

Customer-oriented

Clear communicator

Team player

Self-starter

NGS affinity

Education

MSc/PhD in Biomedical Sciences

Job description

Biomedical Scientist - Technical Support Specialist (32-40 hrs/wk)

at least 32 hours per week

MRC Holland has been paving the way to copy number confidence for over a decade. As the inventors and manufacturers of MLPA ® ,digitalMLPA ™and aMelt Assay for newborn screening, we supply the world with simple solutions to genetic inquiries.

As a successful, growing biotechnology company located in Amsterdam, the Netherlands, we offer a young, dynamic, and multi-national working environment. If you are passionate about providing the world with simple and affordable solutions to detect genetic aberrations, and enjoy a vibrant, family-friendly work environment: come join our team!

The mission of the Technical Support & Marketing team (14 staff) is to maximise customer satisfaction. Our customers are laboratories worldwide that use our products for diagnostics or research of genetic diseases. As their main point of contact, you help customers by answering questions and troubleshooting data. Technical Support specialists also bring vital customer feedback back to the Product Development team to improve product performance. To contribute to customer success, the team is involved in developing educational and marketing materials and organising events. Each Technical Support Specialist has their own specialization and projects, which are carried out with a high level of autonomy.

Responsibilities

• Provide technical support and troubleshooting (including complaint handling), mostly by email and remote support sessions.


• Presenting product solutions and technical considerations in virtual discussions with customers and sales partners.


• Communicates the customer’s point of view both verbally (in cross-departmental meetings) and in writing (via product reports), offering practical solutions and meaningful improvement of products and services


• Play an active role in further improving customer experience by developing educational and marketing materials, and organizing and hosting educational and promotional events such as webinars, workshops and congresses.

Qualifications

• MSc or PhD degree in Biomedical Sciences, Molecular Biology or similar

Requirements

• Pragmatic and solution-driven mindset.


• Flexibility: you switch gears easily and deal well with changing priorities.


• An inquisitive, analytical mind, that enjoys solving puzzles.


• Customer-oriented: an ability to understand and anticipate the need of others, to see and explain things from the customers’ perspective.


• Clear and influential communicator, confident presenter, and practical writer.


• Comfortable working independently, while knowing when to involve others.


• Enjoys to work as part of a team.


• Self-starter and organized way of working.


• Experience or affinity with next-generation sequencing (NGS) is a huge plus.


• (Near) native level English in both writing and speaking. Basic knowledge of Dutch.


• Openness to other cultures and a sense of humour.

What do we have to offer?

We offer a great position in a medium-sized, flexible organization, where many people from different cultural backgrounds work, and where independence and professionalism are of paramount importance.
Starting salary: €4200-€4850 gross per month depending on experience. In addition, we have excellent employment conditions.

• At MRC Holland we have 28 holidays a year and are also closed between Christmas and New Year's Day.


• We have full reimbursement for travelling with public transport, an excellent pension scheme and extensive collective health insurance with reimbursement from MRC Holland.


• Finally, you will receive a reimbursement of max. €25 per month on your sports subscription, and you can participate weekly in one of our in-house yoga classes.

Hybrid working is possible. Please note that a minimum of 3 days at the office is required. During the onboarding period you are expected to be at the office all working days.

Only applicants who are currently residing in the Netherlands and possess a valid working permit will be considered.

For any questions, please use the contact form. A written assessment will be part of the selection process. This is scheduled for 22-31 May. The first interview round will take place from 1 June onwards.
For more information on our company and products, see www.mrcholland.com .