Billing & Customer Support Specialist (Hybrid, Global Invoicing)

IBFD; Amsterdam; Ibrido; EUR 35.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Free office lunches

Work abroad up to 3 months

Personal Budget 5.44%

Pension benefits

8% holiday pay

Coursera access

Dialog performance system

Descrizione del lavoro

IBFD is seeking a Billing & Customer Support Specialist on a temporary basis. You will expertly manage invoicing, renewals, and billing adjustments while supporting customers and coordinating with Sales, CS, and Finance teams.

The role focuses on accurate processing, data integrity, and driving process improvements. It is a full-time, 37-hour week position based in Amsterdam with hybrid working arrangements and an attractive benefits package.

Competenze

• Strong billing, invoicing and administrative skills.
• Experience processing and managing customer invoices with high accuracy.
• Excellent attention to detail and ability to resolve billing discrepancies.
• Strong organisational skills to manage multiple invoicing deadlines.
• Excellent verbal and written English communication.
• Experience maintaining data in business systems.

Mansioni

• Prepare, review, and issue customer invoices accurately and promptly.
• Manage subscription renewals, contract amendments, credits, cancellations, and billing adjustments.
• Review contracts and licensing to ensure correct invoicing and pricing.
• Monitor outstanding invoices and assist collections activities.
• Investigate and resolve invoice discrepancies and customer account issues.
• Maintain accurate billing records and supporting documentation.
• Identify opportunities to improve billing processes and controls.

Conoscenze

Billing

Invoicing accuracy

Attention to detail

Organisational skills

English proficiency

MS Dynamics 365

Excel

Customer service

Collaboration

Strumenti

Microsoft Dynamics 365

Excel

Descrizione del lavoro

IBFD is seeking a Billing & Customer Support Specialist on a temporary basis. You will expertly manage invoicing, renewals, and billing adjustments while supporting customers and coordinating with Sales, CS, and Finance teams.

The role focuses on accurate processing, data integrity, and driving process improvements. It is a full-time, 37-hour week position based in Amsterdam with hybrid working arrangements and an attractive benefits package.