Bilingual Hospitality Tech Support Specialist

Lightspeed Commerce; Amsterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Unlimited annual leave

Health stipend €400/year

Dental cover

Private healthcare

Optical cover

Equity for Lightspeeders

Job summary

Lightspeed Commerce is looking for a customer support specialist to be the first point of contact for hospitality customers worldwide. You will help with education, hardware/software inquiries, and troubleshooting across phones, chats, and emails.

You’ll work with global teams, participate in a 24x7 roster, and engage with Lightspeed’s Gold Class support standard to deliver excellent customer experiences. Hospitality knowledge and SaaS support are a plus.

Qualifications

• Prior customer service experience with a focus on customer satisfaction.
• Excellent verbal and written communication in German and English.
• Experience with basic tech platforms (iOS, Android, Windows, macOS).

Responsibilities

• Interact with customers via phone, chat and email to resolve issues.
• Document, track and resolve customer interactions in support platforms.
• Investigate and escalate product issues to QA and developers as needed.
• Provide prompt, accurate solutions and advocate for product improvements.

Skills

Customer service

German language

English language

Technical support

Troubleshooting

Tools

Ticketing systems

Job description

Lightspeed Commerce is looking for a customer support specialist to be the first point of contact for hospitality customers worldwide. You will help with education, hardware/software inquiries, and troubleshooting across phones, chats, and emails.

You’ll work with global teams, participate in a 24x7 roster, and engage with Lightspeed’s Gold Class support standard to deliver excellent customer experiences. Hospitality knowledge and SaaS support are a plus.