BESS Service Engineer (BeNeLux)

Mars Renewable; Netherlands; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive training system

Diverse business structure across Europe

Job summary

A battery energy storage system provider is seeking a BESS Service Engineer in the Netherlands. The role involves installation, customer training, and after-sale support. Candidates should have strong experience with energy storage systems, excellent communication skills in Dutch and English, and a knack for troubleshooting technical issues. Opportunity for growth in a multinational company focused on energy transition and innovation.

Qualifications

• At least 2 years of experience in installation and maintenance of BESS or similar technologies.
• Proficient in reading electrical schematics and wiring diagrams.
• Ability to communicate technical information effectively to customers.

Responsibilities

• Install and commission BESS at customer sites.
• Respond to after-sale service claims and ensure customer satisfaction.
• Monitor system performance and conduct preventive maintenance.

Skills

Installation, commissioning, maintenance, or troubleshooting of BESS

Electrical and communication systems

Good problem-solving skills

Excellent communication skills in Dutch and English

Education

Relevant certifications in electrical engineering or energy storage systems

Tools

Diagnostic tools and test equipment

Job description

Direct message the job poster from Mars Renewable

Global Talent Acquisition & HRBP | Commercial | Tech | Legal | Finance

If you are passionate about learning, technically adept, and eager to make a difference; if you aspire to work in an innovative and open-minded environment; and if you look forward to collaborating with people from diverse cultures around the globe, we invite you to join us at Mars Renewable. Together, we will shape the future of energy transition.

What we offer：

• Global Platform and Resources: A diverse business structure and teams spread across regions in Europe, enabling you to gain a comprehensive understanding of the BESS technology.
• Comprehensive Training System: Designed to help you quickly establish a robust knowledge base.

Duties and Responsibilities:

The BESS Service Engineer will be responsible for the BESS fulfillment and after-sale services, including

• On-site installation and commissioning support
• Service training to customers/partners
• Response to after-sale service claims
• On-site troubleshooting, preventive maintenance, and corrective maintenance (if necessary)
• Local logistics and warehouse management
• Interface with local service partners

Installation and Commissioning

• Travel to customer sites in the BeNeLux region to support and provide guidance during the physical installation and cable connection of BESS products in strict accordance with the company's technical specifications and safety standards.
• Support and commissioning phase and provide guidance for system setting configuration and initial testing to verify the proper functioning of the installed system.
• Collaborate with other departments such as sales, R&D, and Solution during the commissioning process to ensure a smooth handover from installation to operation.
• Manage local logistics and warehouse partners to make sure the BESS product is delivered in accordance with the target date and location.

Aftersale services and Maintenance

• Provide prompt response to customer after-sale/warranty claims and questions and ensure customer satisfaction on Mars after-sale services
• Develop and implement a regular maintenance schedule for installed C&I BESS systems, including battery health checks, equipment inspections, and software updates.
• Monitor system performance through remote monitoring tools and on-site visits, and collect data for analysis to identify potential issues and trends.
• Replace faulty components promptly, following the company's spare parts management procedures.
• Provide customers with preventive maintenance advice and training to optimize system performance and extend its service life.
• Interact and provide guidance to local service partners for after-sale activities.

Troubleshooting

• Respond promptly to customer reports of system malfunctions or performance issues.
• Use diagnostic tools and techniques to accurately identify the root cause of problems, whether they are electrical, mechanical, or software-related.
• Develop and execute effective solutions to resolve issues, minimizing system downtime and customer impact.
• Document all troubleshooting processes and results for future reference and knowledge sharing within the team.

Customer Support

• Establish and maintain good relationships with customers in the BeNeLux region, providing them with professional and friendly technical support.
• Communicate clearly and effectively with customers to understand their needs and expectations, and provide appropriate solutions and recommendations.
• Provide post-installation training to customers on system operation, maintenance, and safety procedures.

Reporting

• Prepare regular reports on installation progress, maintenance activities, troubleshooting results, and customer feedback.
• Provide accurate and detailed information for management to make informed decisions regarding product improvement, resource allocation, and customer service enhancement.

Successful applicants:

• Candidates with at least 2 years of experience in the installation, commissioning, maintenance, or troubleshooting of BESS, EV Charging, Inverters is preferred.
• Familiarity with relevant industry standards and regulations, such as safety codes and electrical installation requirements.
• Strong technical skills in electrical and communication systems, battery technology, and control systems. Ability to read and understand electrical schematics, wiring diagrams, communication protocols, and technical manuals.
• Proficiency in using diagnostic tools and test equipment for system inspection and troubleshooting.
• Good problem-solving skills, with the ability to analyze complex technical problems and develop effective solutions.
• Excellent communication skills in Dutch and English, both written and verbal. This is essential for interacting with customers, colleagues, and partners in the BeNeLux region.
• Ability to work independently and in a team environment, with good time management and organizational skills. Willingness to travel within the BeNeLux region as required.
• Certifications: Relevant certifications in electrical engineering, battery technology, or energy storage systems are an advantage, such as electrical engineer certificates, electrical safety certificates, or industry-recognized training courses.

Who We Are?

Established in early 2023, Mars Renewable is a multinational battery energy storage system (BESS) solution provider for both C&I and Utility BESS applications.

Our Culture:

• We value openness, transparency, and straightforward communication.
• We encourage logical thinking, creativity, risk-taking, and the pursuit of unconventional ideas.
• We are committed to continuous technology innovation.

Our Business:

MARS RENEWABLE aims to become the global leader in energy storage asset origination and technology solutions. We provide integrated solutions that combine services, products, and digital applications for both C&I and Utility scale Battery Energy Storage Solution (BESS) use cases.