Barista Ottolenghi

Mandarin Oriental; Amsterdam; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

MOstay complimentary nights

Learning & Development programmes

Travel allowance (0.21 EUR/km for 5+km

F&B discount card

Health & wellness benefits

Retirement plans

Discounted collective health insurance

Weekly yoga sessions with trainers

Job summary

Mandarin Oriental Amsterdam seeks an experienced Barista to join our luxury hotel team. You will set up the bar, maintain equipment and assist guests with expert beverage recommendations, ensuring impeccable service.

You will contribute to upselling, uphold safety and hygiene standards, and support training for new colleagues. Fluency in English and accommodation in/around Amsterdam are required to ensure seamless guest experiences.

Qualifications

• Barista experience in a professional environment, focused on guest service.
• Legal eligibility to work in the Netherlands (EU permit or passport).
• Fluent in English.
• Accommodation in or around Amsterdam.

Responsibilities

• Ensure proper mise en place at the bar and set up the bar station, maintain equipment and coordinate with technical and housekeeping teams.
• Support the service team in serving food and beverages and provide expert guest advice.
• Actively upsell products and services to meet guest needs through exceptional service.
• Ensure compliance with safety and hygiene standards and support other tasks as directed by the outlet manager.
• Train and onboard new employees, create WOW moments for guests, and handle guest complaints effectively.

Skills

Barista

English language

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Barista you will be responsible for the following duties:

• Ensuring proper mise en place at the bar and setting up the bar station, maintaining equipment, and conducting regular inspections with the technical and housekeeping teams
• Supporting the service team in serving food and beverages and providing expert guest advice
• Actively upselling products and services to meet guest needs through exceptional service
• Ensuring compliance with safety and hygiene standards and supporting other tasks as directed by the outlet manager
• Training and onboarding new employees, proactively creating WOW moments for guests, and handling guest complaints effectively

As Barista, We Expect From You

• Experience as a barista in a professional environment with a strong focus on guest service, ideally in a 5-star hotel;
• Legal permission to work in The Netherlands (permit or EU-passport);
• Speaks and understands English;
• Accommodation in or around Amsterdam;
• A strong sense of responsibility, flexible work ethic, and eye for detail.

Our commitment to you

• A salary in scale IV of the Dutch Horeca CAO;
• Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously;
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones;
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally;
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role;
• F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly yoga sessions with our personal trainers.

Discover Your Role Within Our Luxury Hotel

Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer of our company.

Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying.

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