Luxury Hotel Barista & Guest Experience Specialist

Mandarin Oriental; Amsterdam; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

MOstay complimentary nights

Learning & Development programmes

Travel allowance (0.21 EUR/km for 5+km

F&B discount card

Health & wellness benefits

Retirement plans

Discounted collective health insurance

Weekly yoga sessions with trainers

Job summary

Mandarin Oriental Amsterdam seeks an experienced Barista to join our luxury hotel team. You will set up the bar, maintain equipment and assist guests with expert beverage recommendations, ensuring impeccable service.

You will contribute to upselling, uphold safety and hygiene standards, and support training for new colleagues. Fluency in English and accommodation in/around Amsterdam are required to ensure seamless guest experiences.

Qualifications

• Barista experience in a professional environment, focused on guest service.
• Legal eligibility to work in the Netherlands (EU permit or passport).
• Fluent in English.
• Accommodation in or around Amsterdam.

Responsibilities

• Ensure proper mise en place at the bar and set up the bar station, maintain equipment and coordinate with technical and housekeeping teams.
• Support the service team in serving food and beverages and provide expert guest advice.
• Actively upsell products and services to meet guest needs through exceptional service.
• Ensure compliance with safety and hygiene standards and support other tasks as directed by the outlet manager.
• Train and onboard new employees, create WOW moments for guests, and handle guest complaints effectively.

Skills

Barista

English language

Job description

Mandarin Oriental Amsterdam seeks an experienced Barista to join our luxury hotel team. You will set up the bar, maintain equipment and assist guests with expert beverage recommendations, ensuring impeccable service.

You will contribute to upselling, uphold safety and hygiene standards, and support training for new colleagues. Fluency in English and accommodation in/around Amsterdam are required to ensure seamless guest experiences.