Azure Support Engineer

ITNL; Amsterdam; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

ITNL in Amsterdam is seeking an Azure Tier 3 Cloud Support Engineer focused on operational support, deployment processes, and delivering high-quality services.

You will be well-rounded in Azure (IaaS and PaaS) with a strong background in Automation, Linux, and Containers, acting as a lead for operational issues and driving improvements.

Qualifications

• Strong Azure expertise (IaaS and PaaS).
• Automation skills for operational efficiency.
• DNS and networking knowledge for cloud environments.
• Experience with SCCM and SCOM for systems management.
• Documentation and diagrams for technical clarity.
• Proactive, problem-solving mindset with strong communication.

Responsibilities

• Maintain, deliver, and support operational services across platforms.
• Collaborate with cross-functional teams to transition new or modified services to production.
• Lead operational issues across borders for One Platform Operations.
• Act as a subject matter expert in related disciplines and promote global standards.
• Work with outsourced providers and development teams to ensure QA and quality assurance.
• Participate in on-call rotation as an escalation point and manage small projects to enhance the environment.
• Ensure operations align with security standards and drive automation improvements.

Skills

Azure

Automation

DNS & Networking

SCCM

SCOM

Documentation

Tools

SCCM

SCOM

Job description

The Azure Tier 3 Cloud Support Engineer is primarily focused on operational support and the accompanying deployment processes.

The role is responsible for delivering high-quality operational services, maintaining, and improving the operational state. The ideal candidate is expected to be well-rounded in Azure (IaaS and PaaS). They must have a strong background in Automation, Azure, Linux, and Containers.

Responsibilities

• Work with various technologies to maintain, deliver, and support operational services.
• Collaborate with operational staff, project management, cloud architects, security, and product management to ensure seamless transitions of new or modified services to production.
• Act as a lead in operational issues across country borders, representing the One Platform Operations organization.

Key Duties

• Be a subject matter expert in related disciplines.
• Promote and uphold global standards.
• Work with outsourced providers and development teams, ensuring quality assurance.
• Serve as an escalation level support for problem analysis and resolution.
• Manage small projects to enhance the environment.
• Participate in on-call rotation as an escalation point.
• Ensure operational services function according to agreed service levels.
• Lead troubleshooting efforts in areas of expertise.
• Ensure infrastructure and operational services comply with security standards.
• Identify opportunities for improving One Platform operational services.
• Develop procedures and metrics to measure service effectiveness and identify areas for improvement.
• Implement security and data integrity solutions that meet enterprise standards.
• Implement, test, and support Microsoft solutions and disaster recovery strategies.
• Provide technical support alongside external teams and outsourced providers.
• Seek ways to enhance operations through automation and cost optimization.
• Provide feedback to Development and Automation teams.

Technical Skills & Qualifications

• DNS and Networking
• Familiarity with SCCM and SCOM
• Strong background in Automation and Azure
• Hands-on experience in drawing detailed technical diagrams and authoring technical documentation
• Ability to analyze situations rigorously, logically, and systematically
• Ability to thrive in a high-pressure, business-critical operational environment
• Excellent analytical and problem-solving capabilities
• Ability to clearly articulate expectations regarding support work, impact, and timelines
• Proactive mindset and problem-solving mentality
• Proven ability to prioritize tasks dynamically and meet deadlines
• Capacity to diagnose interrelationships between data center facilities, networks, servers, and applications
• Ability to consult and escalate operational issues when necessary
• Strong communication skills for knowledge-sharing within teams