AV / Event Technician

Hargrove, Inc.; Amsterdam; On-site; EUR 28,000 - 42,000; Full time

Job summary

Hargrove, Inc. in Amsterdam is seeking an event-focused AV technician to assist in cleaning, testing, maintaining, prepping and repairing equipment prior to events. You will support setup, operation, and strike, ensuring flawless execution.

The role emphasizes customer service, safety, and teamwork; you will troubleshoot technical issues, work with clients and staff, and help finalize invoices as needed.

Qualifications

• High School Diploma or equivalent required.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio visual experience or equivalent in educational environment preferred.

Responsibilities

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event.
• Drive results by ensuring flawless event setup, operation and breakdown.
• Troubleshoot technical issues and resolve problems quickly.
• Follow safety rules and wear required PPE.
• Report health and safety issues to onsite management.
• Collaborate with team on larger projects.
• Assist with client relations and on-site customer service.

Skills

Customer service

Problem solving

Teamwork

Communication

Safety compliance

Education

High School Diploma or equivalent

Tools

Audio-visual equipment

Job description

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
• Values People - Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/venue/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
• Works with clients to finalise invoices.

Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• High School Diploma or equivalent required.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.