AV / Event Technician

Alle Mediavacatures; Hilversum; On-site; EUR 26,000 - 38,000; Full time

Job summary

Encore, a global leader in event technology, is seeking an Audio Visual Technician in the Netherlands to support events with setup, operation, and breakdown of AV equipment.

Responsibilities include equipment maintenance, on-site client interaction, troubleshooting, and collaboration with project teams. Fluent English and Dutch required; HS Diploma and 1 year in related field preferred.

Qualifications

• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• Required English and Dutch knowledge.

Responsibilities

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event.
• Ensure flawless event execution through accurate setup, operation, and breakdown of basic audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly.

Skills

Customer service

Hospitality

English & Dutch proficiency

Education

High School Diploma or equivalent

Job description

Omschrijving bedrijf

Encore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore's team of creators, innovators and experts deliver real results through strategy and creative, advanced technology, digital, environmental, staging, and digital solutions for hybrid, virtual and in-person events. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific.

Omschrijving functie werkzaamheden

Audio Visual Technician

Key Job Responsibilities

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
• Values People - Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/venue/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
• Works with clients to finalise invoices.

Disclaimer:The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• High School Diploma or equivalent required.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• Required English and Dutch knowledge