Automation Support Engineer: SAP & API Orchestration

Redwood Software; Houten; On-site; EUR 55,000 - 85,000; Full time

Job summary

Redwood Software is seeking a skilled Support Engineer to resolve complex customer cases across Windows/Linux, databases/SQL, and SAP ERP environments. You will troubleshoot advanced scheduling, APIs, and integrations while collaborating with Engineering and other teams to improve support processes.

Strong communication skills in English and a proven ability to work independently are essential. This role emphasizes knowledge sharing and customer success in a SaaS-driven landscape.

Qualifications

• Several years of experience in technical or application support roles.
• Strong technical depth across Windows and/or Linux, databases/SQL, networking, APIs and integrations.
• Experience handling SAP ERP environments.
• Excellent written and verbal communication skills.

Responsibilities

• Independently manage and resolve complex customer cases end-to-end.
• Troubleshoot cross-domain issues including advanced job scheduling and dependencies.
• Analyze logs and traces to identify root causes and reproduce issues.
• Document product defects with clear steps and evidence.
• Communicate clearly with customers in technical discussions.
• Contribute to knowledge base and assist in mentoring junior engineers.

Skills

Windows/Linux

Databases & SQL

Networking

APIs & Integrations

SAP ERP environments

Tools

SAP ERP

Job description

Redwood Software is seeking a skilled Support Engineer to resolve complex customer cases across Windows/Linux, databases/SQL, and SAP ERP environments. You will troubleshoot advanced scheduling, APIs, and integrations while collaborating with Engineering and other teams to improve support processes.

Strong communication skills in English and a proven ability to work independently are essential. This role emphasizes knowledge sharing and customer success in a SaaS-driven landscape.