(Associate) Customer Success Manager - Benelux Market

Trustpilot Italia; Amsterdam; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation + bonus

20 days holiday + 5 extra after 1 year

2 volunteering days per year

Trustpilot Academy & Blinkist learning

Headspace & 24/7 EAP access

Office amenities: Nintendo, popcorn,咖啡

Commuter allowance

Job summary

Trustpilot is seeking an Associate Customer Success Manager for the Benelux market, based in Amsterdam. You will own a portfolio, driving onboarding, adoption, and measurable value for customers while reducing churn. You will collaborate with Account Managers, Marketing and Product to maximize health, advocacy and revenue impact.

Fluent Dutch and proficient English are essential. This role offers a dynamic SaaS environment, data-driven decision making, and a chance to grow within a global leader

Qualifications

• Fluent in Dutch and proficient in English.
• Prior experience in customer success, account management in a SaaS or technology environment.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.
• Technically confident and able to guide customers through setup, usage and best practices.
• Strong communication skills across multiple stakeholder levels.
• Highly organized with the ability to manage a large portfolio and use data to identify trends and risks.

Responsibilities

• Lead post-sale onboarding and setup for strong adoption foundations.
• Drive measurable business adoption across your portfolio to deliver value.
• Maintain high renewal rate by monitoring customer health and addressing risks.
• Own customer health and proactively execute recovery actions.
• Drive customer satisfaction and advocacy with strong NPS results.
• Act as first line for onboarding, usage, or product value issues.
• Partner with Marketing to identify case studies, testimonials, and references.
• Collaborate with Product to feed structured feedback and roadmap insights.
• Maintain accurate health metrics, notes, and success plans in CRM.

Skills

Customer success

Account management

SaaS

Product adoption

Data-driven

Cross-functional collaboration

Tools

CRM

Job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

As an (Associate) Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the Benelux market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy. Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners.

This role is based in our Amsterdam office, where our Benelux team is located.

What You'll Be Doing

• Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. This results in a high business adoption


• Drive measurable Business Adoption across your customer portfolio to deliver tangible value for our customers.


• Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively, in collaboration with our Account Managers.


• Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR).


• Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.


• Act as the first line for customer issues related to onboarding, usage, or product value.


• Partner with Marketing to identify case study, testimonial, and reference opportunities.


• Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements.


• Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility.

Who You Are

• Fluent in Dutch and proficient in English


• You have prior experience in customer success, account management, roles in a SaaS or technology environment.


• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.


• You are technically confident and able to guide customers through setup, usage, and best practices.


• Strong communication skills across multiple stakeholder levels. You are adept at building trust and asking the key questions that uncover a customer's underlying business needs.


• You are highly organized with a proven ability to manage a large portfolio (Mid-Market) with excellent follow-through and attention to detail. You use data to identify trends and risks before they escalated.


• You possess a solid understanding of the digital marketing funnel and search marketing landscape and are curious about the digital world.


• A genuine passion for helping customers succeed and seeing measurable business impact.


• You are a collaborative team player who enjoys working cross-collaborative with Account Managers, Product, and Marketing to deliver customer value.


• You proactively identify and resolve challenges; like to act as a \"bridge\" to help the team overcome roadblocks and help to elevate peer performance.


• Comfortable working with data and insights to identify trends, risks, and opportunities.

What’s In It For You

• Competitive compensation package + bonus


• 20 holiday days plus 5 extra holiday days after one year of employment


• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community


• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist


• Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan


• A friendly, fun and small office with Nintendo switch, a popcorn machine, coffee machine and tea with a mini ping pong table


• Commuter allowance

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

About Us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([e-mail]) quoting the role you wish to apply for.