Application Specialist Clinical Solutions (mIfId) - BeNeLux

Miltenyi Biotec; Leiden; On-site; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Modern workplace

Intercultural cooperation

Training programs

Employee health benefits

Job summary

Miltenyi Biotec is seeking an Application Specialist for BeNeLux. You will serve as the Cell & Gene Therapy expert, delivering demonstrations, trainings and in-field support across the clinical workflow. You will build customer relationships and translate applications knowledge into GMP-compliant processes.

You will collaborate with Account Managers, travel within the Benelux region, and engage at conferences to promote products, services and reagents.

Qualifications

• MSc or PhD in cell biology, immunology or related field with strong scientific background.
• Fluent in English; Dutch is a plus.
• GMP knowledge desirable.

Responsibilities

• You provide expert advice to customers on processes and workflows, perform instrument demonstrations, trainings and in-field support.
• Develop GMP-compliant cell therapy processes in line with customer needs and maintain customer relationships at the technical level.
• Assist in complaint processes and keep customer database up to date.
• Participate in regular training to maintain up-to-date technical knowledge.
• Organize seminars and product demonstrations, represent Miltenyi at conferences and tradeshows, and help grow sales.

Skills

Communication skills

Presentation skills

Team player

Customer orientation

Planning & relationship building

MS Office proficiency

Willingness to travel

Education

MSc or PhD in cell biology/immunology or related field

Tools

Microsoft Office

Job description

Application Specialist Clinical Solutions (mIfId) - BeNeLux

• Full-time
• Functional Area: Sales

For more than 35 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to make a significant contribution to biomedical sciences. We encourage a creative working environment driven by pioneering spirit – to seek new horizons – boldly envisioning the future and turning it into reality. Today, more than 5000 experts from over 75 countries contribute to our sustainable success.

Reporting to the Group Leader Application Specialists Benelux, you will be part of an enthusiastic team dedicated to supporting customers. You will work in close collaboration with our Account Managers and will be jointly responsible for the sales growth of our clinical instruments, instrument services and reagents. You are based in the Netherlands which will also be your main focus, with occasional travel in the entire BeNeLux area.

Your role

• You are the Cell & Gene Therapy expert for Miltenyi Biotec and you will provide expert advice to customers on their processes and workflows. You perform instrument demonstrations, technical trainings and technical support in-field at new and existing customer sites for the complete clinical workflow.
• You use the knowledge of Miltenyi’s workflows, applications and markets to develop GMP-compliant cell therapy processes in line with customer application needs. You build and maintain collaborative relationships with customers at the technical level, bring fresh insights to the business, and anticipate future opportunities and demands.
• Support and assist in the complaint process to ensure complaints are fully investigated and resolved in a timely manner. Keeping the customer database up-to-date is also one of your responsibilities.
• Participates regularly in training to maintain up-to-date technical knowledge on clinical products, applications, and regulatory topics.
• In cooperation with the Account Managers, you will organize insightful seminars, and well-prepared product demonstrations. In addition, you will represent Miltenyi at scientific conferences, exhibitions and tradeshows and develop, implement and monitor action plans in alignment with the Sales team to grow the sales.

• MSc or PhD, preferably in cell biology, immunology or a related field, with a strong scientific background in regenerative medicine, cell & gene therapy and/or bioprocesses. In addition, you have proven laboratory experience within academia, biotech, CRO/CMO or pharmaceutical organizations.
• Cell & Gene Therapy, cell culture & cell handling experience is essential. GMP knowledge desirable.
• Strong verbal and written communication and strong presentation skills in both face-to-face and virtual settings. Fluent in English is mandatory, fluent in Dutch is a plus.
• Real team player, with a can-do mindset, strong work ethic, customer-oriented, commercial acumen and excellent planning and relationship building skills. You are enthusiastic, with a high level of positive energy.
• Proficiency in using Microsoft office applications.
• Willing to travel extensively within Benelux (mainly Netherlands).

A valid driving licence is mandatory for this role.

What we offer

• A modern workplace and exciting opportunities in the development of technologies with a secure future
• Cross-border intercultural cooperation and short communication channels
• A collegial corporate culture Personalized employee development program: specialist and personal training courses provided by our training university
• Diverse corporate benefits about employee health and staff events