Application Specialist Clinical Solutions (mIfId) - BeNeLux

SmartRecruiters, Inc.; Leiden; On-site; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Modern workplace

Cross-border cooperation

Employee development program

Job summary

Miltenyi Biotec BeNeLux seeks an Application Specialist Clinical Solutions to support sales growth and customer success in the Benelux region. Based in the Netherlands with travel, you will lead demonstrations, trainings and field support across the full clinical workflow.

You bring a strong background in cell & gene therapy, GMP knowledge, and excellent communication to build relationships with customers and cross-functional teams.

Qualifications

• MSc or PhD in a relevant field with GMP knowledge desirable.
• Cell & Gene Therapy and cell culture experience is essential.
• Strong communication and presentation skills in English; Dutch a plus.
• Willing to travel extensively within Benelux (Netherlands focus).

Responsibilities

• Provide instrument demonstrations, technical trainings and in-field support.
• Develop GMP-compliant cell therapy workflows aligned with customer needs.
• Support complaint investigations and maintain customer database updates.
• Represent Miltenyi at conferences and coordinate product demonstrations with Account Managers.

Skills

English fluent

Strong communication

Presentation skills

Team player

Planning & relationship building

Education

MSc/PhD in cell biology/immunology or related field

Tools

Microsoft Office

Job description

Application Specialist Clinical Solutions (mIfId) - BeNeLux

• Full-time
• Functional Area: Sales

For more than 35 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to make a significant contribution to biomedical sciences. We encourage a creative working environment driven by pioneering spirit - to seek new horizons - boldly envisioning the future and turning it into reality. Today, more than 5000 experts from over 75 countries contribute to our sustainable success.

Reporting to the Group Leader Application Specialists Benelux, you will be part of an enthusiastic team dedicated to supporting customers. You will work in close collaboration with our Account Managers and will be jointly responsible for the sales growth of our clinical instruments, instrument services and reagents. You are based in the Netherlands which will also be your main focus, with occasional travel in the entire BeNeLux area.

Your role

• You are the Cell & Gene Therapy expert for Miltenyi Biotec and you will provide expert advice to customers on their processes and workflows. You perform instrument demonstrations, technical trainings and technical support in-field at new and existing customer sites for the complete clinical workflow.
• You use the knowledge of Miltenyi’s workflows, applications and markets to develop GMP-compliant cell therapy processes in line with customer application needs. You build and maintain collaborative relationships with customers at the technical level, bring fresh insights to the business, and anticipate future opportunities and demands.
• Support and assist in the complaint process to ensure complaints are fully investigated and resolved in a timely manner. Keeping the customer database up-to-date is also one of your responsibilities.
• Participates regularly in training to maintain up-to-date technical knowledge on clinical products, applications, and regulatory topics.
• In cooperation with the Account Managers, you will organize insightful seminars, and well-prepared product demonstrations. In addition, you will represent Miltenyi at scientific conferences, exhibitions and tradeshows and develop, implement and monitor action plans in alignment with the Sales team to grow the sales.

• MSc or PhD, preferably in cell biology, immunology or a related field, with a strong scientific background in regenerative medicine, cell & gene therapy and/or bioprocesses. In addition, you have proven laboratory experience within academia, biotech, CRO/CMO or pharmaceutical organizations.
• Cell & Gene Therapy, cell culture & cell handling experience is essential. GMP knowledge desirable.
• Strong verbal and written communication and strong presentation skills in both face-to-face and virtual settings. Fluent in English is mandatory, fluent in Dutch is a plus.
• Real team player, with a can-do mindset, strong work ethic, customer-oriented, commercial acumen and excellent planning and relationship building skills. You are enthusiastic, with a high level of positive energy.
• Proficiency in using Microsoft office applications.
• Willing to travel extensively within Benelux (mainly Netherlands).

A valid driving license is mandatory for this role.

What we offer

• A modern workplace and exciting opportunities in the development of technologies with a secure future
• Cross-border intercultural cooperation and short communication channels
• A collegial corporate culture Personalized employee development program: specialist and personal training courses provided by our training university
• Diverse corporate benefits about employee health and staff events