APAC Merchant Risk Operations Lead

Airwallex; Amsterdam; On-site; EUR 108,000 - 167,000; Full time

Job summary

Airwallex is seeking an experienced risk operations leader to strengthen our global risk control strategy and manage an APAC merchant risk operations team. You will own end-to-end performance, collaborate with legal, risk, compliance, product, and engineering, and drive automation and AI-driven improvements while maintaining strong controls.

You will lead design and execution of monitoring and escalation workflows, and champion data-driven decision making in a fast-growing fintech environment.

Qualifications

• 8+ years of experience in payments/fintech/acquiring with at least 3+ years people management experience
• Deep expertise in one or more Merchant Risk areas: credit and fraud risk, brand risk (AUP and compliance)
• Proven track record managing senior ICs in multi-location teams
• Ability to operate fast in ambiguity, set clear priorities, and drive outcomes in a fast-moving, high-growth environment
• Desire to learn about new payment trends and technologies
• Bachelor’s degree or equivalent practical experience

Responsibilities

• Lead APAC Merchant Risk Operations team for Payments.
• Own end-to-end operational performance for APAC merchant risk operations, including SLAs, quality, loss metrics, and customer impact.
• Oversee design and execution of merchant monitoring, investigation and escalation workflows across APAC region.
• Partner with global legal, risk and compliance team to implement new policies and control changes efficiently into operations.
• Work with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM-based workflows, analytics surfaces) for higher accuracy and efficiency.
• Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards.
• Drive the key performance metrics (fraud ratio, chargeback ratio, etc) in MRM team to meet the company OKR.
• Proactive stakeholder management including risk, compliance, commercial, product etc.
• Always challenge the status quo and continuously strive for operational excellence

Skills

risk operations

people management

data analytics

AI/ML/LLMs in operations

payments/fintech

stakeholder management

Education

Bachelor’s degree or equivalent practical experience

Tools

rules engines

case management

AI tooling

Job description

Airwallex is seeking an experienced risk operations leader to strengthen our global risk control strategy and manage an APAC merchant risk operations team. You will own end-to-end performance, collaborate with legal, risk, compliance, product, and engineering, and drive automation and AI-driven improvements while maintaining strong controls.

You will lead design and execution of monitoring and escalation workflows, and champion data-driven decision making in a fast-growing fintech environment.