Amsterdam VP, Senior Implementation & Onboarding Leader

JP Morgan Chase; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Job summary

JP Morgan Chase in Amsterdam is seeking a strategic people leader to guide a team of Client Onboarding Managers and drive high performance across a portfolio of corporate onboarding projects. You will coach, mentor, and develop talent while ensuring delivery excellence for key client portfolios.

You will also manage select high-value client relationships, partner with Relationship Managers on RFPs, and translate strategy into actionable plans with measurable results.

Qualifications

• Minimum of 5 years of experience in complex implementations with a strong emphasis on team leadership.
• Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals.
• Proven execution skills, with experience managing complex projects and portfolios.
• Extensive experience working with C-suite clients, particularly in large Fortune 500 companies, with the ability to support Relationship Managers in addressing their unique needs.
• Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups and contributing to organizational success.
• In-depth knowledge of global payments networks, and liquidity structures.
• Proficiency in computer software systems, including word processing, spreadsheets, and databases.
• Understanding of basic AI concepts, as a minimum.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
• Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines.
• Willingness and ability to travel internationally up to 10% annually.

Responsibilities

• Lead, mentor and develop a team of Client Onboarding Managers, empowering them to deliver exceptional service and results across their individual client portfolios.
• Set clear performance expectations, provide regular feedback, and support annual review cycles to build and maintain a high-performing team culture.
• Oversee team portfolio management by carrying out weekly queue reviews with team members, ensuring accurate reporting, diligent case maintenance, and achievement of business objectives.
• Foster collaboration and knowledge sharing within the team and across the wider Global Corporate Banking Client Onboarding organization, driving best practices and innovative solutions.
• Support Relationship Managers in request for proposal (RFP) pitches and consulting engagements with key client decision-makers.
• Contribute to the strategic direction of the Global Corporate Banking Client Onboarding and Service organization in Europe, Middle East and Africa by identifying opportunities for cross-team collaboration and process improvement and translate strategy into actionable plans with measurable results.
• Directly manage select high-value client relationships as needed, driving payments optimization and business growth.
• Partner with internal departments and business partners to deliver high-quality client support and maintain a unified approach to account management.
• Champion artificial intelligence (AI) development, process improvements, and new product offerings, supporting both team and organizational goals.
• Ensure the team is equipped with the latest industry knowledge and educational resources to stay ahead of trends and deliver maximum client value.

Skills

Team leadership

Client onboarding

Project portfolio management

C-suite engagement

AI awareness

Cross-functional collaboration

Strategic direction

Communication

Time management

Travel readiness

Tools

Microsoft Office

Job description

JP Morgan Chase in Amsterdam is seeking a strategic people leader to guide a team of Client Onboarding Managers and drive high performance across a portfolio of corporate onboarding projects. You will coach, mentor, and develop talent while ensuring delivery excellence for key client portfolios.

You will also manage select high-value client relationships, partner with Relationship Managers on RFPs, and translate strategy into actionable plans with measurable results.