Amsterdam E‑Commerce Customer Experience Specialist

American Eagle Outfitters, Inc.; Amsterdam; On-site; EUR 32,000 - 40,000; Full time

Job summary

American Eagle Outfitters, Inc. in Amsterdam is seeking a Customer Service Specialist to handle inquiries via email, chat, and social media, and to ensure a seamless shopping experience for our European customers.

You will work closely with operations and report to the E-commerce Manager, resolving issues, managing orders/returns, and contributing to process improvements across teams. Fluency in English is required; additional languages are a plus.

Qualifications

• 1–3 years in a customer-facing role in retail or fashion.
• Experience with Shopify and Gorgias.
• Fluent in English; Dutch/German/French a plus.

Responsibilities

• Respond to customer inquiries via email, chat, and social media promptly.
• Resolve customer issues maintaining high service standards.
• Manage orders and returns in Shopify and Gorgias.
• Proactively improve the customer experience.
• Share customer feedback to improve offerings.
• Maintain records and assist reporting.

Skills

Customer service

Communication

Multilingual

Social media support

Collaboration

Tools

Shopify

Gorgias

Job description

American Eagle Outfitters, Inc. in Amsterdam is seeking a Customer Service Specialist to handle inquiries via email, chat, and social media, and to ensure a seamless shopping experience for our European customers.

You will work closely with operations and report to the E-commerce Manager, resolving issues, managing orders/returns, and contributing to process improvements across teams. Fluency in English is required; additional languages are a plus.