Customer Experience Specialist - Fashion E-commerce (Intern)

AEO; Amsterdam; On-site; EUR 5,077 - 6,082; Part time

Job summary

A leading fashion retailer is seeking a Customer Service Specialist for their Amsterdam office. This role involves managing customer inquiries and ensuring a seamless experience for European customers. The ideal candidate will have 1–3 years of customer-facing experience, familiarity with Shopify and Gorgias, and will be fluent in English, with additional language skills being a plus. This internship offers the opportunity to contribute to a global brand and enhance customer satisfaction.

Qualifications

• 1–3 years of experience in a customer-facing role, preferably in retail or fashion.
• Strong written and verbal communication skills.
• Ability to collaborate across departments.

Responsibilities

• Manage customer conversations via email, chat, and social media.
• Resolve customer issues while maintaining high service standards.
• Evaluate customer support processes and propose improvements.

Skills

Customer service experience

Communication skills

Problem-solving skills

Friendly demeanor

Fluent in English

Tools

Shopify

Gorgias

Job description

A leading fashion retailer is seeking a Customer Service Specialist for their Amsterdam office. This role involves managing customer inquiries and ensuring a seamless experience for European customers. The ideal candidate will have 1–3 years of customer-facing experience, familiarity with Shopify and Gorgias, and will be fluent in English, with additional language skills being a plus. This internship offers the opportunity to contribute to a global brand and enhance customer satisfaction.