Amsterdam Air Freight Growth & Operations Lead

Investigo; Amsterdam; On-site; EUR 120,000 - 190,000; Full time

Job summary

Investigo in Amsterdam is seeking a commercially astute Branch Manager to own the Amsterdam Air Freight operation. You will lead a high-performing team to grow revenue, strengthen customer partnerships and drive profitable growth in a fast-paced international setting.

The role requires significant international air freight forwarding experience, proven leadership of a station or branch, and strong airline/air cargo networks.

Qualifications

• Significant experience within international air freight forwarding.
• Proven leadership experience managing a station, branch, gateway or air freight business unit.
• Strong network within the airline and air cargo community.
• Successful track record of growing revenue and profitability.
• Experience managing branch budgets and financial performance.
• Strong people leadership and stakeholder management skills.
• Fluent English language skills; Dutch is advantageous but not essential.

Responsibilities

• Develop and execute the annual branch strategy in line with national growth objectives.
• Increase revenue, gross profit, and market share across key customer segments.
• Identify new commercial opportunities within industries such as life sciences, technology, aerospace, perishables and high-value cargo.
• Build long-term relationships with customers and act as an executive sponsor for strategic accounts.
• Manage and develop a team spanning operations, customer service and sales support.
• Create a culture focused on accountability, customer service and continuous improvement.
• Coach and mentor team leaders and emerging talent.
• Drive employee engagement, retention and succession planning.
• Establish strong relationships with airlines, handling agents, and strategic logistics partners.
• Negotiate and optimise capacity agreements to support branch growth.
• Work closely with gateway and procurement teams to maximise profitability.
• Represent the company at industry events and within the local cargo community.
• Ensure customers receive a consistent, high-quality service across all air freight products.
• Monitor operational performance and implement improvements where required.
• Drive efficiency through process optimisation and performance management.
• Support the successful handling of priority, project, dangerous goods and temperature-controlled shipments.
• Take full responsibility for the branch's financial performance.
• Deliver against agreed revenue, GP and EBIT targets.
• Produce accurate forecasts and business plans.
• Identify opportunities to improve productivity and control costs without compromising service quality.

Skills

Air freight

Leadership

Business development

Customer relationships

Budget management

Job description

Investigo in Amsterdam is seeking a commercially astute Branch Manager to own the Amsterdam Air Freight operation. You will lead a high-performing team to grow revenue, strengthen customer partnerships and drive profitable growth in a fast-paced international setting.

The role requires significant international air freight forwarding experience, proven leadership of a station or branch, and strong airline/air cargo networks.