AI-Powered Support & Ops Leader - Hybrid, Growth & Data

Jouwweb; Eindhoven; Hybride; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Competitive salary

5% personal development budget

Pension plan

Résumé du poste

JouwWeb is seeking a hands-on leader to shape the future of support AI and operations. You’ll drive Webby’s rollout across channels, improve resolution rates, and design workflows with safe handovers to human agents.

You will also build Zendesk automations, strengthen the knowledge base, and empower the team with data-driven insights. With a strong focus on customer outcomes, you will collaborate with the Head of Customer Success, the support team, Product, and leadership to ensure a scalable,

Qualifications

• 5+ years in customer support and 2+ years in managing support tooling.
• Hands-on Zendesk administration and production AI deployments.
• Experience turning support data into product insights.
• Fluent written and spoken English.

Responsabilités

• Set direction for support AI and day-to-day operations.
• Lead Webby rollout across support channels and improve resolution rate.
• Design workflows, safeguards and handovers to human support.
• Develop Zendesk automations and routing.
• Strengthen the help centre and internal knowledge base.

Connaissances

Customer support experience

Support tooling management

Conversational AI

Zendesk administration

Data analysis

BI tools (Tableau/BigQuery)

English proficiency

Data integration

Outils

Zendesk

Tableau

BigQuery

Zapier

n8n

Make

Description du poste

JouwWeb is seeking a hands-on leader to shape the future of support AI and operations. You’ll drive Webby’s rollout across channels, improve resolution rates, and design workflows with safe handovers to human agents.

You will also build Zendesk automations, strengthen the knowledge base, and empower the team with data-driven insights. With a strong focus on customer outcomes, you will collaborate with the Head of Customer Success, the support team, Product, and leadership to ensure a scalable,